You got a service, I sure that if you place API calls manually it will work. For what are you asking refund, they done their part of deal.
Comment on OpenSubtitles Hostility
CeeBee@lemmy.world 1 year agothere’s a process to go through it and ignored it….
The process everywhere is:
- request refund
that’s it. Nothing else is required. Anything else is optional.
TheHolm@aussie.zone 1 year ago
CeeBee@lemmy.world 1 year ago
No one was placing blame. No one is claiming they didn’t do their part. And regardless if manual calls worked, I wasn’t able to make use of the service.
The point of getting a refund is not even an issue here. It’s the rude and hostile response and deleting my account for a reasonable request.
They could have just said “no” and that would have been it. I would have been irked, and then gotten over it by the next day.
schmidtster@lemmy.world 1 year ago
Thats what happened in your third image, they denied your refund request and asked for unedited logs. Which you claimed to have already sent, but they also explained why those weren’t good enough.
You than pushed on
CeeBee@lemmy.world 1 year ago
In the 3rd image they said “you are asking us to debug a third party application”, which I wasn’t. They also said “if we can’t help we can definitely do a refund”.
If I don’t give them the logs then they can’t help. If the logs I provided aren’t good enough then they can’t help. So then refund.
I really can’t figure out why you’re such a dog with a bone on this. Why choose this hill?
Honestly, what’s at stake for you here? What are you trying to accomplish? The point you’re pushing so hard is completely irrelevant. It’s like you’re trying to deflect from the core issue. I really wonder why.
schmidtster@lemmy.world 1 year ago
And they are also completely free to deny your refund as well.
There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.
CeeBee@lemmy.world 1 year ago
are now flaming someone for wanting to figure out if it was a them or you issue.
No. I’m sharing my experience with someone who sold a service that didn’t work for me, and in response to asking for a refund told me “I’m tired of talking with you” and deleted my account.
schmidtster@lemmy.world 1 year ago
They asked for logs, gave you a reason for why. You claimed you already did, even though they explicitly told you why and to not edit them.
Again, they are an ass, but look in the mirror.
CeeBee@lemmy.world 1 year ago
even though they explicitly told you why and to not edit them
LMAO. Literally nowhere in a single screenshot did anyone say “don’t edit the logs”.
I think you’re smoking up waaay too much, my dude. Either that or you definitely are the person in the other end of my email convo. I’m getting more and more convinced of it. No one else would be so driven to make me out to be the bad guy here. Each of your comments are getting downvoted because the stuff you’re saying is bonkers.
So again, either you’re growing and smoking way too much weed. Or you really are the kind worded support person that deleted my account so unceremoniously. It’s one of the two.
chicken@lemmy.dbzer0.com 1 year ago
If they provided you the service advertised a refund is rightly at their discretion.
CeeBee@lemmy.world 1 year ago
Sure. But that’s the point of the discussion.
They could have said no, but they didn’t. They responded rudely, gave me a refund, and then deleted my account.
chicken@lemmy.dbzer0.com 1 year ago
Yeah that did seem pretty rude.
schmidtster@lemmy.world 1 year ago
Picture 3 was exactly that, you then lied to them in the response about providing the logs and them not responding. Your first two images show them Responding and explaining why those logs don’t work.
CeeBee@lemmy.world 1 year ago
Just give it up already. You gotta be some kind of psycho to keep coming at me like this.
No, I did not lie. The timeline of the images prove that.