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In the 3rd image they said “you are asking us to debug a third party application”, which I wasn’t. They also said “if we can’t help we can definitely do a refund”.

If I don’t give them the logs then they can’t help. If the logs I provided aren’t good enough then they can’t help. So then refund.

I really can’t figure out why you’re such a dog with a bone on this. Why choose this hill?

Honestly, what’s at stake for you here? What are you trying to accomplish? The point you’re pushing so hard is completely irrelevant. It’s like you’re trying to deflect from the core issue. I really wonder why.

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schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago
That’s after they called you out in the second image for not having any API Queries.

If you don’t provide logs you aren’t following due process and they can deny your refund. After all this you put your foot down saying you sent the logs and they didn’t reply, both of your images show their reply and explaining why the logs weren’t valid.

Trying to point out that you also caused this issue………… again, they are asses, but you also completely ignored their valid request and claimed you did what they wanted even though they explicitly told you why you didn’t.

The hill I’m dying on is someone calling someone else out because they can’t comprehend they partly led to the issue.

You’re not entitled to a refund ever, and just demanding a refund isn’t going to put you in anyone’s good list.

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- CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
  
  If you don’t provide logs you aren’t following due process
  
  What due process? Where are you getting this from?
  
  demanding a refund
  
  I never demanded a refund. Not once. You keep saying that despite being corrected over and over, which means you’re either dense or are mad for being shown you’re wrong and just need to win the argument. Or maybe you’re the dev themselves trying to be anonymous, who knows.
  
  Good customer service involves giving a refund when asked, even when inconvenient.
  
  Good customer service absolutely does not involve insulting a customer and deleting their account.
  
  So the hill you’re dying on is yelling into the wind about something no one is talking about.
  
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  - schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago
    Every company is going to investigate a refund request to make sure they aren’t being extradited or ripped off, people do it all the time. So they create policies and have to legally follow them to keep their business license.
    
    Yes just issueing a refund is the proper customer service way, but you also want to make sure yet aren’t being defrauded, so you can also investigate odd scenarios. Like you being the only one with the issue….
    
    And all you’ve said in all these exchange’s is you asked/demanded for a refund. The nuances of the semantics need not apply here.
    
    I keep forgetting how entitled people are these days….
    
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    CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
    
    Every company is going to investigate a refund request to make sure they aren’t being extradited or ripped off
    
    This is very true, and a good point. But the fact that my issues persisted after they had a complete outage with that API gives credence to my claim.
    
    And all you’ve said in all these exchange’s is you asked/demanded for a refund
    
    Categorically false. You yourself have said that I provided logs when prompted, regardless if they were incomplete.
    
    I keep forgetting how entitled people are these days
    
    Customers not receiving a service they paid for are absolutely entitled to a refund. That’s literally how commerce works.
    
    And your attempt to shift the focus of my post to me being at fault just won’t fly.
    
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