Comment on OpenSubtitles Hostility
schmidtster@lemmy.world 1 year agoYou’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….
They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.
So no, you require tech support BEFORE demanding a refund in almost all cases.
You’re just an entitled prick apparently.
CeeBee@lemmy.world 1 year ago
The process everywhere is:
that’s it. Nothing else is required. Anything else is optional.
chicken@lemmy.dbzer0.com 1 year ago
If they provided you the service advertised a refund is rightly at their discretion.
CeeBee@lemmy.world 1 year ago
Sure. But that’s the point of the discussion.
They could have said no, but they didn’t. They responded rudely, gave me a refund, and then deleted my account.
chicken@lemmy.dbzer0.com 1 year ago
Yeah that did seem pretty rude.
schmidtster@lemmy.world 1 year ago
Picture 3 was exactly that, you then lied to them in the response about providing the logs and them not responding. Your first two images show them Responding and explaining why those logs don’t work.
TheHolm@aussie.zone 1 year ago
You got a service, I sure that if you place API calls manually it will work. For what are you asking refund, they done their part of deal.
CeeBee@lemmy.world 1 year ago
No one was placing blame. No one is claiming they didn’t do their part. And regardless if manual calls worked, I wasn’t able to make use of the service.
The point of getting a refund is not even an issue here. It’s the rude and hostile response and deleting my account for a reasonable request.
They could have just said “no” and that would have been it. I would have been irked, and then gotten over it by the next day.
schmidtster@lemmy.world 1 year ago
Thats what happened in your third image, they denied your refund request and asked for unedited logs. Which you claimed to have already sent, but they also explained why those weren’t good enough.
You than pushed on
schmidtster@lemmy.world 1 year ago
And they are also completely free to deny your refund as well.
There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.
CeeBee@lemmy.world 1 year ago
No. I’m sharing my experience with someone who sold a service that didn’t work for me, and in response to asking for a refund told me “I’m tired of talking with you” and deleted my account.
schmidtster@lemmy.world 1 year ago
They asked for logs, gave you a reason for why. You claimed you already did, even though they explicitly told you why and to not edit them.
Again, they are an ass, but look in the mirror.