Comment on OpenSubtitles Hostility
CeeBee@lemmy.world 1 year agoThen when they asked for logs you just shot right to refund.
No, I provided logs, twice. Then they ghosted me for almost a month. I’m not complaining, all I did was reply again asking if they could do the refund.
You seem to be missing a hugely important point here. I didn’t want tech support, just a refund. The core tech issue did not matter. They were pushing for logs, and I went along with it. Regardless if the logs I provided were complete or not, I got told off for asking (not demanding) a refund NOT tech support.
schmidtster@lemmy.world 1 year ago
You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….
They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.
So no, you require tech support BEFORE demanding a refund in almost all cases.
You’re just an entitled prick apparently.
CeeBee@lemmy.world 1 year ago
The process everywhere is:
that’s it. Nothing else is required. Anything else is optional.
chicken@lemmy.dbzer0.com 1 year ago
If they provided you the service advertised a refund is rightly at their discretion.
CeeBee@lemmy.world 1 year ago
Sure. But that’s the point of the discussion.
They could have said no, but they didn’t. They responded rudely, gave me a refund, and then deleted my account.
TheHolm@aussie.zone 1 year ago
You got a service, I sure that if you place API calls manually it will work. For what are you asking refund, they done their part of deal.
CeeBee@lemmy.world 1 year ago
No one was placing blame. No one is claiming they didn’t do their part. And regardless if manual calls worked, I wasn’t able to make use of the service.
The point of getting a refund is not even an issue here. It’s the rude and hostile response and deleting my account for a reasonable request.
They could have just said “no” and that would have been it. I would have been irked, and then gotten over it by the next day.
schmidtster@lemmy.world 1 year ago
And they are also completely free to deny your refund as well.
There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.
CeeBee@lemmy.world 1 year ago
No. I’m sharing my experience with someone who sold a service that didn’t work for me, and in response to asking for a refund told me “I’m tired of talking with you” and deleted my account.