Comment on OpenSubtitles Hostility

• CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Then when they asked for logs you just shot right to refund.

  No, I provided logs, twice. Then they ghosted me for almost a month. I’m not complaining, all I did was reply again asking if they could do the refund.

  You seem to be missing a hugely important point here. I didn’t want tech support, just a refund. The core tech issue did not matter. They were pushing for logs, and I went along with it. Regardless if the logs I provided were complete or not, I got told off for asking (not demanding) a refund NOT tech support.

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  • schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago

    You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….

    They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.

    So no, you require tech support BEFORE demanding a refund in almost all cases.

    You’re just an entitled prick apparently.

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    • CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago

      there’s a process to go through it and ignored it….

      The process everywhere is:

      • request refund

      that’s it. Nothing else is required. Anything else is optional.

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      • chicken@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

        If they provided you the service advertised a refund is rightly at their discretion.

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      • TheHolm@aussie.zone ⁨1⁩ ⁨year⁩ ago

        You got a service, I sure that if you place API calls manually it will work. For what are you asking refund, they done their part of deal.

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      • schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago

        And they are also completely free to deny your refund as well.

        There’s a due process and you choose to ignore it, and are now flaming someone for wanting to figure out if it was a them or you issue.

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• obinice@lemmy.world ⁨1⁩ ⁨year⁩ ago

  If you’ve got nothing nice to say, don’t say anything at all.

  Calling a stranger an ass because they’re not living their life exactly how you would, in such a minor unimportant way, is not nice.

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