Comment on OpenSubtitles Hostility
CeeBee@lemmy.world 1 year agoNo one was placing blame. No one is claiming they didn’t do their part. And regardless if manual calls worked, I wasn’t able to make use of the service.
The point of getting a refund is not even an issue here. It’s the rude and hostile response and deleting my account for a reasonable request.
They could have just said “no” and that would have been it. I would have been irked, and then gotten over it by the next day.
schmidtster@lemmy.world 1 year ago
Thats what happened in your third image, they denied your refund request and asked for unedited logs. Which you claimed to have already sent, but they also explained why those weren’t good enough.
You than pushed on
CeeBee@lemmy.world 1 year ago
In the 3rd image they said “you are asking us to debug a third party application”, which I wasn’t. They also said “if we can’t help we can definitely do a refund”.
If I don’t give them the logs then they can’t help. If the logs I provided aren’t good enough then they can’t help. So then refund.
I really can’t figure out why you’re such a dog with a bone on this. Why choose this hill?
Honestly, what’s at stake for you here? What are you trying to accomplish? The point you’re pushing so hard is completely irrelevant. It’s like you’re trying to deflect from the core issue. I really wonder why.
schmidtster@lemmy.world 1 year ago
That’s after they called you out in the second image for not having any API Queries.
If you don’t provide logs you aren’t following due process and they can deny your refund. After all this you put your foot down saying you sent the logs and they didn’t reply, both of your images show their reply and explaining why the logs weren’t valid.
Trying to point out that you also caused this issue………… again, they are asses, but you also completely ignored their valid request and claimed you did what they wanted even though they explicitly told you why you didn’t.
The hill I’m dying on is someone calling someone else out because they can’t comprehend they partly led to the issue.
You’re not entitled to a refund ever, and just demanding a refund isn’t going to put you in anyone’s good list.
CeeBee@lemmy.world 1 year ago
What due process? Where are you getting this from?
I never demanded a refund. Not once. You keep saying that despite being corrected over and over, which means you’re either dense or are mad for being shown you’re wrong and just need to win the argument. Or maybe you’re the dev themselves trying to be anonymous, who knows.
Good customer service involves giving a refund when asked, even when inconvenient.
Good customer service absolutely does not involve insulting a customer and deleting their account.
So the hill you’re dying on is yelling into the wind about something no one is talking about.