Most of the time people can resd faster than you can talk, by the time someone finished spaking ~20 words i have already finished in half the time the (avarage) person has finished to speak.
Bonus points: some people can just communicate better by writing
Comment on Noooooo
weastie@lemmy.world 13 hours ago
Honestly I think it’s wild people are so upset about this. Typing back and forth a ton of DMs sucks. Phone calls just get things accomplished. That’s my experience as a software engineer at least.
Axolotl_cpp@feddit.it 13 hours ago
kungen@feddit.nu 11 hours ago
The thing is, people usually suck at explaining themselves… so instead of a <5 minute telephone interrogation, it’s suddenly a 15+ minute back-and-forth chat. But yes, I’d much rather answer a quick well-detailed text question.
Axolotl_cpp@feddit.it 5 hours ago
Exactly
Omgpwnies@lemmy.world 11 hours ago
9 times out of 10 it’s a stupid question that they could have typed into Confluence to get the answer though. I gatekeep all of these requests with
“Sure, I’m fairly busy now, but lets schedule something for a little later today when I have some time. In the meantime, can you put your question in the chat here in case I need to look something up? Thanks”Fiery@lemmy.dbzer0.com 11 hours ago
Sure this won’t apply to everyone, but if the effort of searching it in confluence is harder than arranging a call your documentation is not structured properly.
Omgpwnies@lemmy.world 11 hours ago
Most of the time, they didn’t even try. I’ve copy/pasted their exact question before and the answer was in one of the top 5 articles.
HeyThisIsntTheYMCA@lemmy.world 5 hours ago
What phone calls accomplish is: that moment of “hold on I didn’t catch/understand that/i have a query” is immediate. Sometimes that’s better, sometimes that’s worse.
wjrii@lemmy.world 10 hours ago
For it’s not so much that it’s going to be an unnecessary call than that the person just doesn’t want to collect their thoughts or (worse) doesn’t want to say what they want in writing. It’s usually going to be some ask that’s completely apart from anything I’ve been thinking about in the past 5-10 days, might be sketchy, and they apparently seem to think it’s urgent and/or nuanced, yet they’re just going to completely hold out on providing context and time that would let me be prepared for whatever pile of shit they’re about to dump on me.
If you can’t communicate it to me in a slack message or two, there’s a very real possibility that either you don’t know what you want, or that I can’t help you with it on a cold call.