Comment on How customer service jobs be
ThatWeirdGuy1001@lemmy.world 2 weeks agoIronically I currently work at McDonald’s and could not give a single fuck less about what customers do anymore.
The burnout is real 😮💨
As someone who has never worked in fast food I’m curious as to what TF is happening when I ask for a burger with no pickles.
The McDonald’s near me has decided that if I order with no pickles I should get a cheeseburger with no onions, no pickles, no ketchup, and a ton of mustard. What’s up with that?
All I can say is 90% of the people working there literally do not care about anything. It’s like a factory assembly line where you just mindlessly go through the motions and if you mess up who tf cares.
You say this but I find that orders are way more accurate today with app based ordering than ever before.
I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure
Can’t speak for McDonald’s but I did work for DQ for a while. I think this is true, some people don’t get close enough or speak up/clearly enough to understand through the shitty outdoor microphone.
Then you have a POS that MAYBE someone programmed conveniently, but most likely not. Some settings won’t be there at all for some people’s requests, so a custom note needs to be added.
If you ever look in the back of a lot of fast food places, they often are understaffed so you’ll have someone trying to fulfill multiple roles which easily leads to mistakes. In particularly stressful situations, there were times I prepared so many things at once that I had just forgotten to add meat to a hamburger, or just marked the wrong order number on something.
Maybe McDonalds needs a quality engineer to design poke yoke processes and do MSA testing & gauge R&R.
or it just needs to treat its “factory slaves” like the people they are and pay them a fucking living wage
How about you fuck off to gemba and collect some VOC?
Usually understaffed and not paid enough to give a shit.
That line cooks life won’t change one iota whether you get pickles or not.
Likely they are just getting mixed up with other orders and someone else isn’t getting their pickles.
The underpaid worker is venting his anger at the customer who demands special treatment. The customer is causing the employee extra mental & physical work without giving the employee extra pay.
I wonder why it’s so different in the US compared to my country (Denmark). McDonald’s has been awarded “best workplace” for several years in a row.
We do have much stronger regulations on employee welfare, mostly from unions. And of course much higher pay.
I wonder why it’s so different in the US compared to my country (Denmark)… We do have much stronger regulations on employee welfare, mostly from unions. And of course much higher pay.
Truly, no one can know why things are better over there than over here…
Just wondering specifically how it can be so much worse
I’m not sure if you’re meaning why our regulations are worse, or why our working environments are worse. The first is because the rich have done wonders capturing our politicians so they can capture our media so they can manufacture consent to allow people to be willingly crushed by the machine while people are too exhausted by the system to organize and fight back. The second is caused by the first, and also helps reinforce the first because so many of us are temporarily embarrassed millionaires who would blow a blood vessel if those who didn’t deserve it got help (but they’re different and totally deserve it).
mirshafie@europe.pub 2 weeks ago
If it makes you feel any better, McDonald’s genuinely feels like the safest space when you’re rock bottom. It’s safer than church.