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Comment on Logitech will brick its $100 Pop smart home buttons on October 15 - Ars Technica

Remember when the stuff we bought actually used to be owned by us, to be used by us, was able to be repaired by us? Now everything is scamware, licenses, and utter crap with threats of legal retaliation if you open, manipulate, or in any way change the product you “bought” from them.

So basically, Logitech sold these devices, decided nah, we’re done, and has given you garbage, while your ROI will never be captured.

Boycotting Logitech is easy moving forward; Don’t buy their crap.

Vote with your wallet.

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BlueLineBae@midwest.social ⁨17⁩ ⁨hours⁩ ago
Honestly, I think if companies were forced to deal with the electronic waste they create, they wouldn’t be so chill about bricking devices like this. I really wish there was a law that dictated any electronics you output, you are required to take back. Then maybe we wouldn’t have as many situations like this today.

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- Anivia@feddit.org ⁨7⁩ ⁨hours⁩ ago
  Germany has that law and it doesn’t change anything
  
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Lost_My_Mind@lemmy.world ⁨17⁩ ⁨hours⁩ ago

Boycotting Logitech is easy moving forward; Don’t buy their crap.

You’re like 5 years too late on that for me. I bought a mouse in 2019. And in 2020 the mouse died. Wouldn’t even turn on. Wouldn’t charge. Dead.

I call up logitech, and ask what my options are. Basically my options are “fuck you”. Couldn’t even send it in for repair at all.

Compare this to 2005. I had a mouse in those days I paid $200 for. Which in those days was quite a bit. My then girlfriend broke my mouse. So I called logitech to ask how much it cost to fix. I had the mouse about 2-3 years at that point. So I knew it wasn’t under warrenty, but I figure maybe repair is cheaper than buying a new one.

Guy on the phone says “Nah, I’ll just ship you one”. And I was confused. I asked “Oh. How much is that?” And he says “Don’t even worry about it. Lets just send you a replacement.”

Week later I had a free replacement on my doorstep. Instant recurring customer.

But now? Between deminishing product quality, disappearing customer service, and enshitified policies, I no longer feel like I’m a logictech customer for the past 5 years. This after being a huge cheerleader of theirs since the early 2000s. Maybe late 90s.

These companies do not seem to get that the easiest way to generate consistant revenue is with repeat business. I’m no longer a logitech customer, but I still have a lot of logitech products. Whenever they die, they’ll be replaced with something else.

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- metaStatic@kbin.earth ⁨16⁩ ⁨hours⁩ ago
  I would buy a G5 every few years until the end of time if they still made them. Profit clearly isn't the driving motivator of the post capitalist world we inhabit.
  
  And what exactly will you replace your logitech stuff with? they're all going down this path now.
  
  honestly if they still make the only mice that don't look like a gaming router they might still have me ... on the second hand market at least.
  
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  - Wildmimic@anarchist.nexus ⁨8⁩ ⁨hours⁩ ago
    I’m the same with Roccat / now Turtle Beach. It’s not even their policies, but their hardware is easy to repair yourself if its a small fix, and i hadn’t any device die on me yet in the last 10 years where it wasn’t selfinflicted a.k.a drown the Keyboard in half a liter of soda - the second time; sadly the liquid reached the rgb-ic which shorted so hard that it melted before i could do anything.
    
    Their driver support for linux could be better tho (have to switch to the windows VM and use USB passthrough to configure). has anyone a recommendation for gaming keyboard/mice which support macros and multiple layers under linux?
    
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    Holytimes@sh.itjust.works ⁨3⁩ ⁨hours⁩ ago
    Basically none, if you want user friendly macro and layers your basically stuck to windows. That or your doing bullshit jank that barely works, breaks frequently and requires way too much effort for no good results.
    
    Its one of the better examples of Linux being dog shit at being user friendly.
    
    The most common excuse I see is it’s not safe and secure so it’s not supported. Or you need to just use an abandoned app from a random GitHub that’s 9 years old only works on x11 and requires a blood sacrifice.
    
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