Oh, this is a thing. It’s called an accountability sink.
There is a really interesting book called the unaccountability machine by Rory Sutherland (if my memory is working). Worth a read
Comment on Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster
bcgm3@lemmy.world 3 weeks ago
Oh, so Hertz has gotten wise to… every online platform that exists: Outsourcing all responsibility for their user-hostile bullshit to some vague “system” that cannot be held accountable.
I’m so sorry but the advertised cost has doubled because… Computer says so! No, sir, there’s nothing I can do, sir, you see it’s the system.
And you can’t go anywhere else, because everyone else is doing it (or soon will be) too!
DarkSurferZA@lemmy.world 3 weeks ago
PrettyFlyForAFatGuy@feddit.uk 3 weeks ago
Rory “Expert in all things” Sutherland
He keeps cropping up in my youtube feed talking about a huge range of topics in his confident posh twat voice.
His background is in marketing… never trust a salesman
DarkSurferZA@lemmy.world 3 weeks ago
Oh, he has some strange views, sure, but he is like that magician that tells everyone how the magic tricks are done, except this is marketing not magic, so both sides don’t like him.
bcgm3@lemmy.world 3 weeks ago
Thanks! I knew there was a term, but just couldn’t conjure it.
Raiderkev@lemmy.world 3 weeks ago
I once tried to book on their site, and the website froze and it wouldn’t go through every time I tried to pay. I checked my email multiple times and checked my credit card statement. Nothing went through. I went and booked elsewhere. 12 hours later, I get a confirmation email from them. I tried to cancel and it wanted to charge me $100 cancelation fee. I had to call to get it resolved. 45 minute wait time. Thankfully they took care of it, but it was a huge headache caused by their shitty system.
BeardedBlaze@lemmy.world 3 weeks ago
Next time just charge back.
AppleTea@lemmy.zip 3 weeks ago
just wait till they start denying health insurance with it
I’m sorry ma’am I know you’re upset, but the AI said it’s not covered. The AI is numbers, and numbers don’t lie.
mojofrododojo@lemmy.world 3 weeks ago
United is way ahead of you. 1000 use cases, they tout. it’s one of the things that lead to the luigi-ing.
www.msn.com/en-us/technology/…/ar-AA1vlbey
cbsnews.com/…/unitedhealth-lawsuit-ai-deny-claims…
wsj.com/…/unitedhealth-now-has-1-000-ai-use-cases…
T156@lemmy.world 3 weeks ago
Do they already not do that? They just call it “the computer”.
AppleTea@lemmy.zip 3 weeks ago
I mean, it’ll mostly be accelerating a trend that was already there. Also, the initial scramble to use the legal grey area to cover as much shady shit as possible in a: Well shucks, how were we supposed to know the neural net would make illegal denials? After all, the guys who trained it don’t even know exactly why it does what it does kinda way