If someone calls 911 how on earth do you know its a non-emergency before speaking with someone?
It says for non-emergency calls.
It might actually help with real emergency calls getting through faster.
michaelmrose@lemmy.world 1 week ago
noodlesreborn@lemmy.world 1 week ago
I know, and maybe will, my faith is just very low.
drunkpostdisaster@lemmy.world 1 week ago
Unless the AI fucks up and makes it sound like an emergency.
jj4211@lemmy.world 1 week ago
One thing left unclear is how the determination is made about emergency versus non emergency.
If it’s a separate number, ok, seems clear cut enough.
If it’s human always answers and if it’s some bullshit they just click a button to punt to AI instead of just hanging up, ok.
If they are saying the AI answers and does the triage and hands off immediately to a human when “emergency detected”, then I could see how that promise could fail.
jsomae@lemmy.ml 1 week ago
The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.