Comment on Half of companies planning to replace customer service with AI are reversing course

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hansolo@lemmy.today ⁨1⁩ ⁨day⁩ ago

It is, but it’s a use case that has a shitload of money behind it.

Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.

The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.

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