Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to emergency services.
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Ten mistakes marred firewall upgrade at Australian telco
Submitted 5 days ago by TheHolm@aussie.zone to australia@aussie.zone
https://aussie.zone/pictrs/image/16f03885-4c69-447a-b99c-6a3989647dbc.webp
Comments
FireWire400@lemmy.world 4 days ago
Optus is beginning to look more and more like a joke. Which one is the best or I guess least worst telco Still haven’t thought about which to go for after moving there
sola@aussie.zone 5 days ago
If null references are a billion dollar mistake, firewalls are a trillion dollar mistake. It is a tool of oppression by despots. Each route needing an offering of fealty for passage.
I am not exaggerating when it has taken 6 months to get some simple firewall rules updated to activate a new internal service. Blew my mind! Some of these system admins are nuts with how much everything is locked down, complete masochists watching people struggling to get software to communicate over the network they control.
TheHolm@aussie.zone 5 days ago
They are managing weapon of mass destruction. Security must be paranoid there. But it seems there are too many managers and not enough engineers if they use traffic volumes to monitor network heath. And I bet it will be some poor engineer who going to be blamed for the fault. Not faulty procedures created by other people.
sola@aussie.zone 5 days ago
Then Albo needs to get the ADF to drone strike sysadmins who block icmp. Make the world great again!
Australia has fairly decent democratic system. If plebs are tired of being blamed then they should stop voting for corporate boot licking politicians.
Taleya@aussie.zone 4 days ago
My god man, you have no idea what you are talking about.
sola@aussie.zone 4 days ago
I know exactly want I am talking about. What happened to Optus happens to me all the time when developing custom software for Australian businesses. Sys-admin is all outsourced to a huge Indian conglomerates who have no clear idea about the scope of the network and no incentive to know it. Consistently claim a ticket is completed when it has not been and repeat 5-6 times before they blame the software, repeat until I have a full Phd thesis of evidence demonstrating it is a sys-admin issue.
In the end it is all security theater because I write the software and could screw up the whole business if I wanted to be malicious.