Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year

Comments

• bigkahuna1986@lemmy.ml ⁨10⁩ ⁨months⁩ ago

  Somebody is going to get killed from this.

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  • Krudler@lemmy.world ⁨10⁩ ⁨months⁩ ago

    A young person died in my youth crisis shelter because instead of getting 911, I was first redirected to an semi-literate moron working in a call center. Which was also “experiencing higher than normal call volumes”.

    Last week I was driving by a wooden apartment complex and I noticed that somebody’s unattended barbecue had gone poof and the balcony was burning. I called 911 and it took 4 minutes to get directed to the fire department.

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    • Prime@lemmy.sdf.org ⁨10⁩ ⁨months⁩ ago

      I’m dumbfounded. I’d be furious if it took more than 20 seconds

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  • tiramichu@sh.itjust.works ⁨10⁩ ⁨months⁩ ago

    For sure.

    If they’ve got a problem with non-emergency callers dialing 911, surely it would be best to try and reduce that problem through other means (such as fining persistent inappropriate use of 911)

    I don’t want to talk to a fucking robot when I’m on the floor dying.

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    • acockworkorange@mander.xyz ⁨10⁩ ⁨months⁩ ago

      I thought some cases of bad 911 calling would be considering obstruction of justice, no?

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    • davidgro@lemmy.world ⁨10⁩ ⁨months⁩ ago

      I think the non-emergency number should be heavily advertised. I have no idea what the local one for me is (if it even exists)

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    • Lost_My_Mind@lemmy.world ⁨10⁩ ⁨months⁩ ago

      Well…I’m anti-AI as it gets, and I don’t support this measure, but I would like to point out if you’re on the floor dying, that WOULD be an emergancy call.

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