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Commonwealth Bank investigates ‘issue’ that has locked thousands out of account

⁨13⁩ ⁨likes⁩

Submitted ⁨⁨3⁩ ⁨weeks⁩ ago⁩ by ⁨Deceptichum@quokk.au⁩ to ⁨australia@aussie.zone⁩

https://7news.com.au/news/commonwealth-bank-investigates-issue-that-has-locked-thousands-out-of-account-c-18451482.amp

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  • Strayce@lemmy.sdf.org ⁨3⁩ ⁨weeks⁩ ago

    Typical 7 news sensationalism, it was a tech issue on the frontend affecting app and web services. No one was ‘locked out’ of their account.

    Last line of the article:

    Other services including ATMs, online and in-person payments, including tap and pay, were unaffected…

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    • Deceptichum@quokk.au ⁨3⁩ ⁨weeks⁩ ago

      Mate I literally posted this because I was locked out of the app for 3 hours meaning I could not withdraw money I needed to.

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      • Strayce@lemmy.sdf.org ⁨3⁩ ⁨weeks⁩ ago

        Yeah I believe you, the app wasn’t working for me, either. I was using my card all afternoon with no problems though. Not locked out of anything.

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      • Nath@aussie.zone ⁨3⁩ ⁨weeks⁩ ago

        Does CBA not add a virtual card to the phone’s wallet? I don’t need to actually open my bank’s app to make a purchase swiping my phone. I only need to unlock the phone (and you can configure it to make small purchases with the phone locked if you like).

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