I have a 13 series chip, it had some reproducible crashing issues that so far have subsided by downclocking it.
the company confirmed a patch is coming in mid-August that should address the “root cause” of exposure to elevated voltage. But if your 13th or 14th Gen Intel Core processor is already crashing, that patch apparently won’t fix it.
Citing unnamed sources, Tom’s Hardware reports that any degradation of the processor is irreversible, and an Intel spokesperson did not deny that when we asked.
If your CPU is already crashing then that’s it, game over. The upcoming patch cannot fix it. You’ve got to figure out if you can do a warranty replacement or continue to live with workarounds like you’re doing now.
Their retail boxed CPUs usually have a 3(?) year warranty so for a 13th gen CPU you may be midway or at the tail end of that warranty period. If it’s OEM, etc. it could be a 1 year warranty aka Intel isn’t doing anything about it unless a class action suit forces them :/
The whole situation sucks and honestly seems a bit crazy that Intel hasn’t already issued a recall or dealt with this earlier.
henfredemars@infosec.pub 3 months ago
I’m angry on your behalf. If you have to downclock the part so that it works, then you’ve been scammed. It’s fraud to sell a part as a higher performing part when it can’t deliver that performance.
MudMan@fedia.io 3 months ago
So here's the thing about that, the real performance I lose is... not negligible, but somewhere between 0 and 10% in most scenarios, and I went pretty hard keeping the power limits low. Once I set it up this way, realizing just how much power and heat I'm saving for the last few few drops of performance made me angrier than having to do this. The dumb performance race with all the built-in overclocking has led to these insanely power hungry parts that are super sensitive to small defects and require super aggressive cooling solutions.
I would have been fine with a part rated for 150W instead of 250 that worked fine with an air cooler. I could have chosen whether to push it. But instead here we are, with extremely expensive motherboards massaging those electrons into a firehose automatically and turning my computer into a space heater for the sake of bragging aobut shaving half a milisecond per frame on CounterStrike. It's absurd.
None of which changes that I got sold a bum part, Intel is fairly obviously trying to weasel out of the obviously needed recall and warranty extension and I'm suddenly on the hook for close to a grand in superfluous hardware next time I want to upgrade because my futureproof parts are apparently made of rust and happy thoughts.
tal@lemmy.today 3 months ago
Yeah, when I saw that the CPU could pull 250W, I initially thought that it was a misprint in the spec sheet. That is kind of a nutty number. I have a space heater that can run at low at 400W, and you can get very low-power ones that exceed the TDP on that processor.
That being said, I don’t believe that Intel intentionally passed the initial QA for the generation thinking that there were problems.
And you could also have said “this is absurd” at many times in the past when other performance barriers came up.
I remember – a long time ago now – when the idea of processors that needed active cooling or they would destroy themselves seemed rather alarming and fragile. Processors capable of at least shutting down on overheat, or later throttling themselves, didn’t come along until well later. But if we’d stopped with passive heatsink cooling, we’d be using far slower systems (though probably a lot quieter!)
MudMan@fedia.io 3 months ago
You're not wrong, but "we've been winging it for decades" is not necessarily a good defense here.
That said, I do think they did look at their performance numbers and made a conscious choice to lean into feeding these more power and running them hotter, though. Whether the impact would be lower with more conservative power specs is debatable, but as you say there are other reasons why trying to fake generational leaps by making CPUs capable of fusing helium is not a great idea.
Nighed@sffa.community 3 months ago
Could you not have just bought a lower power chip then?
Or does that loose you cores?
MudMan@fedia.io 3 months ago
Oh, I absolutely could have. It would lose a couple of cores, but the 13th gen is pretty linear, it would have performed more or less the same.
Thing is, I couldn't have known that then, could I? Chip reviews aren't aiming at normalizing for temps, everybody is reviewing for moar pahwah. So is there a way for me to know that gimping this chip to run silently basically gets me a slightly overclocked 13600K? Not really. Do I know, even at this point, that getting a 13600K wouldn't deliver the same performance but require my fans to be back to sounding noticeable? I don't know that.
Because the actual performance of these is not to a reliable spec other than "run flat out and see how much heat your thermal solution can soak" there is no good way to evaluate these for applications that aren't just that without buying them and checking. Maybe I could have saved a hundred bucks. Maybe not. Who knows?
This is less of a problem if you buy laptops, but for casual DIY I frankly find the current status quo absurd.