Comment on Generative AI could soon decimate the call center industry, says CEO
Deceptichum@sh.itjust.works 6 months agoYou’re right, they’re totally un-outsourcing call centres and India is no longer a hotspot of outsourced call centres.
Gee golly I really need to use them to know that nothing has changed! Not at all like I can hear it everywhere from everyone else.
TheOctonaut@mander.xyz 6 months ago
How you react to information that challenges your assumptions is a very good indicator of your ability to contribute to society in general.
liveops.com/…/companies-onshoring-customer-servic…
newsroom.bt.com/bt-completes-100-onshoring-of-cus…
telegraph.co.uk/…/vodafone-bring-thousands-call-c…
cio.com/…/why-outsourced-call-center-roles-are-co…
ispreview.co.uk/…/covid-19-virgin-media-onshoring…
Deceptichum@sh.itjust.works 6 months ago
Wow you found a few companies bringing a few roles back, that clearly highlights the current state of the entire industry!
Hey look I can do that too!
news.com.au/…/4be1d00740e7e4355e214ddb281c44bc
ispreview.co.uk/…/vodafone-shift-some-uk-customer…
stuff.co.nz/…/air-new-zealand-outsourcing-some-ca…
paddleyourownkanoo.com/…/american-airlines-slashe…
Fucking muppet.
TheOctonaut@mander.xyz 6 months ago
Do you understand that providing some examples of the opposite doesn’t show “all”? Your goal is supposed to be proving the examples I gave wrong, not adding new examples, because I’m not the one that said “all”. So what we’ve learned today is that different companies are doing different things and that blanket uninformed statements don’t contribute to anything. Cool. You good?
Oh and if you want to use the ampersand for etc you don’t need the t. Ampersand is “e” and “t” together! I hope I’ve helped whatever goal you had in choosing to write “&tc”.
Deceptichum@sh.itjust.works 6 months ago
My goal is to show that anyone can post a link, unless you’re going to post some in-depth study that shows categorically that the new norm is companies no longer outsourcing their call centres in favour of domestic ones I will continue to think the default action these days as has been for the past 2 decades now is outsourcing to cheap labour.
VirtualOdour@sh.itjust.works 6 months ago
I didn’t know who to side with but you’ve switched to a deceptive argument so I’m not giving you thy benefit of thy doubt anymore.
It’s very clear he’s using common English usage of all to mean significant majority, pretending not to understand this and trying to win on semantics makes it seem like you’re an untrustworthy orator.