Comment on How come TurboVPN can have double the amount of downloads compared to NordVPN and ExpresVPN? ++

• thirteene@lemmy.world ⁨2⁩ ⁨months⁩ ago

  my.nordaccount.com/legal/terms-of-service/ It’s only two pages you should at least skim over the absolutely no guarantees, no refunds past 30 days, no refunds without needing support to “diagnose” your issue first.

  Tickets are 3 day wait times, most of the updates are “do you know your account number” despite being in the ticket. The branded application is insanely unstable, since using ovpn client it’s been somewhat stable but the android client causes problems with Bluetooth on my pixel. They built in multiple layers of kill switch automation INTO the product, they can’t seem to figure out static ips. Honestly they are just incompetent.

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  • dev_null@lemmy.ml ⁨2⁩ ⁨months⁩ ago

    So what I’m reading from your comment is:

    • They accept refunds even if you were already using the service for up to 30 days
    • They have support that will help you diagnose issues
    • They will give you a refund if they can’t solve your issue
    • They usually get back to you within 3 days
    • You are not locked in to their app and can use other ones if they work better for you

    Thanks for the info, I should try them.

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    • thirteene@lemmy.world ⁨2⁩ ⁨months⁩ ago

      Leak your identity twice in 20 days and get denied a refund and get stuck in a multi-year plan. Yup they are great

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    • Ziglin@lemmy.world ⁨2⁩ ⁨months⁩ ago

      If you care about privacy you should use tor/the tor network:

      • It’s free
      • It can’t track you unless someone happens to own your entire route the network, which hopefully isn’t happening and would have to a very big actor and would only be a low chance
      • You can use tor bridges to bypass censorship and detection
      • You can visit hidden services if you find out their .onion address
      • You can host hidden services if you find out how to configure tor
      • You can switch to a VPN if you really want
      • Has integration into an existing privacy centred browser but can be used with anything that supports sock5 proxies

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  • fulg@lemmy.world ⁨2⁩ ⁨months⁩ ago

    I thought the main issue with NordVPN was, good luck trying to close your account once you’ve signed up.

    I don’t really remember, I use another provider and would avoid NordVPN if only due to their aggressive YouTuber push, they must be a scam!

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