Comment on Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’

BearOfaTime@lemm.ee ⁨9⁩ ⁨months⁩ ago

• cosmic_slate@dmv.social ⁨9⁩ ⁨months⁩ ago

  I think people are far more invested in trying to find some conspiracy instead of accepting that mistakes happen, be it in code, pricing, whatever.

  The closest thing to a fix is ensuring your local consumer laws say the sticker price prevails and call it out to a supervisor if you find an issue.

  I don’t get the weirdness of the spike of self-checkout hate lately. There’s a lot of “I deserve to have a human scan items” takes that are bafflingly stupid.

  source

  • arctickako@lemmy.world ⁨9⁩ ⁨months⁩ ago

    Or it might be that Coles and Woolies are already under investigation for price gouging all while unsurprisingly posting record profits. Most Australians have felt the really quick rise of the cost of living, and are rightly skeptical of both supermarkets which basically hold a duopoly over Australian shops. They already do a bunch of sketchy shit, what’s to stop them from doing more?

    source

    • cosmic_slate@dmv.social ⁨9⁩ ⁨months⁩ ago

      You do realize that price gouging is a completely different problem than showing/honoring correct prices?

      source

      • arctickako@lemmy.world ⁨9⁩ ⁨months⁩ ago

        Aight bud, that was to show why there’s already distrust towards both corporations. It’s not hard to see why people would be inclined to believe that Coles/Woolies are trying to fuck them over yet again.

        source
  • Schmidtster@lemmynsfw.com ⁨9⁩ ⁨months⁩ ago

    Funnily enough humans have been scamming them at checkouts for decades. Adding stuff to the the scales for example, wrong fruit codes, lots of options.

    source
  • Slovene@feddit.nl ⁨9⁩ ⁨months⁩ ago

    I deserve to have a human scan items” takes that are bafflingly stupid.

    I know, right? People should be glad that prices are rising while wages are stagnating and now having to do additional work to reduce cost and increase profits for corporations.

    I also don’t get the entitled assholes in restaurants. You wan’t to be waited on? Just go up to the cook directly yourself and tell them what you want to eat. And then bring it to your table that you’ve cleaned up yourself. In fact, restaurants should get rid of cooks as well. Just go to the restaurant and cook your own meal, you lazy bastards!

    source

    • cosmic_slate@dmv.social ⁨9⁩ ⁨months⁩ ago

      So you’re a fan of continuing to support an occupation that has a high incidence rate of RSI because you want to stick it to the man and make someone swipe your bag of chips.

      You do you.

      source

      • Slovene@feddit.nl ⁨9⁩ ⁨months⁩ ago

        I’m a fan of stores hiring even more cashiers and them working fewer hours (without a paycut, ofcourse; sonething like 4 day workweek) to spread out the workload and having more people employed and reducing the long lines. I am a fan of not replacing all the cashiers with selfcheckouts. And I never said it was to hurt corporations but that your comment sounded like bootlicking. But, yeah, I want cashiers because everyone only goes to the store for a single item. Nice strawman you got there. Dumbass.

        source

        • -> View More Comments
• mwguy@infosec.pub ⁨9⁩ ⁨months⁩ ago

  Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.

  Not in software. The software is doing exactly what it was programmed to do.

  source

  • Schmidtster@lemmynsfw.com ⁨9⁩ ⁨months⁩ ago

    So no software has ever glitched before and output a wrong result? What world do you live in?

    source

    • mwguy@infosec.pub ⁨9⁩ ⁨months⁩ ago

      If there’re two different items calculations one “real” one and “display” that’s an intentional choice made because they know there can be discrepancies.

      source

      • BearOfaTime@lemm.ee ⁨9⁩ ⁨months⁩ ago

        Most likely an oversight.

        The real question would be how did the clerk/store handle it when pointed out?

        I’ve never once had a grocery store quibble over a discrepancy - they’ve always just overrode the price, right then, and went on with their day. At most taking a minute.

        Compare that to before there were barcodes, and just price stickers on things (yes, I’m that old). This was a LOT more hassle.

        Ever see a sitcom where the clerk is calling for a price check over the intercom? Yep, that’s what they used to do. Most of the time we’d tell them nevermind, don’t bother, because it took too damn long and there was a line of 3+ filled, large carts behind us…because checkout took forever as the clerk rang in, manually, every item. Pulled out their sheets to verify prices, code, etc.

        source
      • Schmidtster@lemmynsfw.com ⁨9⁩ ⁨months⁩ ago

        Yep rounding errors occur, manual changes need to be inputted. Nothing weird about that.

        source
    • BearOfaTime@lemm.ee ⁨9⁩ ⁨months⁩ ago

      Or a HUMAN forgot to update the pricing. 😱

      source