The article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.
Comment on Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click
AdamEatsAss@lemmy.world 5 months ago
What consequences don’t I understand? Like not having cable?
Maven@lemmy.sdf.org 5 months ago
nulluser@programming.dev 5 months ago
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
Maven@lemmy.sdf.org 5 months ago
Dunno, sounds hard… what if we just don’t let em cancel?
ThirdWorldOrder@lemm.ee 5 months ago
Charge them a service fee as well for using the agents, even if they are automated
M500@lemmy.ml 5 months ago
To play devils advocate, my guess might be that consumers will have to schedule to return hardware or something. But honestly, it’s just so they can bully people when they try to cancel.
Arbiter@lemmy.world 5 months ago
Yeah, it wouldn’t be hard to just charge for the hardware if it isn’t returned.
evatronic@lemm.ee 5 months ago
Shit, Comcast has a pretty decent change of charging you for the hardware even if you do return it.
Bonesince1997@lemmy.world 5 months ago
Lol
Wahots@pawb.social 5 months ago
The ‘hardware’ is also $30 crap you can buy off eBay or wholesalers usually. Some of the modern ones even overheat because they are so poorly constructed, lol. I love the little “Designed with ❤️ in Philadelphia. Made in China” tagline on the label with the implied “Overheats in any climate above 40F indoors” just afterwards, lol. Comcast quality.
gian@lemmy.grys.it 5 months ago
Since they don’t let you to keep the hardware in the case they unsuccessfully bully you to keep the subscription, this is a not a problem, the hardware need to go back in both cases.