As a former Pixelbook user, I agree 100%. A firmware update crippled my touchscreen, and the touchscreens of quite a few other users, from the look of their support forum.

Rather than investigate and issue a fix (which they haven’t in years, also according to their support form), they literally told me to buy a new laptop. WTF?

Well, I sure did. I got a Framework. Now I can fix it whenever I want with ease, and with every part readily available, too!

Thanks, Google!