Comment on Google Will Now Back Right-to-Repair
stefenauris@pawb.social 9 months ago
Makes sense because google certainly doesn’t support their own shit lol
As a former Pixelbook user, I agree 100%. A firmware update crippled my touchscreen, and the touchscreens of quite a few other users, from the look of their support forum.
Rather than investigate and issue a fix (which they haven’t in years, also according to their support form), they literally told me to buy a new laptop. WTF?
Well, I sure did. I got a Framework. Now I can fix it whenever I want with ease, and with every part readily available, too!
Thanks, Google!
The constant multi-year tide of Pixel support and RMA horror stories helped push me into getting an iPhone
The refusal to allow side loading is what really stops me doing the same
I remember back in /r/Pixel on Reddit that Google had a mid tier or higher customer service rep in the subreddit. Why? Because their regular customer service sucked so bad they needed someone in /r/Pixel to do damage control. If a person wasn't in the subreddit, they'd basically be left twisting in the wind.
I had my OG Pixel XL get compromised and my Google account stolen. Asking to get it back was basically "Fill out this form and we might get back to you at some point. You won't receive any communications from us except to tell you your account has been recovered. And there's no way for you to talk to a real human."
Oof.
Venat0r@lemmy.world 9 months ago
It almost doesn’t even matter for gooe products: I’ve had more Google products die due to lack of software support rather than any sort of hardware issue…
ColeSloth@discuss.tchncs.de 9 months ago
Their phones keep on updates for longer than any other androids. Crap thing is they use cheaper apu’s so I still don’t want one.