It says it would take 30 business days. That means it would pass the date the cruise starts, so she would not be able to get a refund at all.
HeartyBeast@kbin.social 1 year ago
From the article:
If Caitlin did want to try to get the original amount back, she’d have to email and send the death certificate to a specific email address
Did she try - you know - doing that?
jol@discuss.tchncs.de 1 year ago
partial_accumen@lemmy.world 1 year ago
It says it would take 30 business days.
If Caitlin did want to try to get the original amount back, she’d have to email and send the death certificate to a specific email address, which may take up to 30 days to respond.This kind of language usually means “Yes, we will refund you in full as you have notified us. However, this processes isn’t fast and it has the requirement of us receiving the Death Certificate and validating it on our side before we issue a refund.”
Did she specifically ask: “Okay, if I send in the request now to the email address you’ve given me, and I send the Death Certificate, does that mean I’ll be receiving the full refund even if your process takes time and the ship sails without them?”
WarmSoda@lemm.ee 1 year ago
The refund could take 30 days to process. She would get the refund if she sent them the info like a normal person.
HeartyBeast@kbin.social 1 year ago
It says it could take up to 30 days. That doesn't mean that the refund might still not have been granted even post-cruise.
partial_accumen@lemmy.world 1 year ago
For those that haven’t had to deal with handling the closing of accounts for someone that passed away, sending a Death Certificate is an extremely common request from a company. You usually should get 10 to 20 Death Certificates because many companies (especially banks) will require a real one, not a picture or email.
qyron@sopuli.xyz 1 year ago
My country blew a hole in that logic by making essentially any government issued document a virtual certificate accessible through a permanente code.
You can get one copy, scan and email it indefinetely and all entities receiving only need to check the permanent code online.
It was complete chaos when it rolled out, especially for old, outdated, progress resisting entities.
Hupf@feddit.de 1 year ago
Like government agencies?
qyron@sopuli.xyz 1 year ago
Not really, in this case. It was the government issuing the new format, so it was the early adopter; some services are even interconnected and share information in real time.
In this case, it was more about banks, telecoms, energy and water companies.
roofuskit@lemmy.world 1 year ago
We don’t have that level of centralized documentation in the US. A death certificate is issued by a much smaller subdivision of locally controlled government. The federal government doesn’t issue them.
qyron@sopuli.xyz 1 year ago
You should.
Centralized documentation ensures accountability from the government to the citizens and vice versa.
In my little barbarian country, every child is born a citizen. If there is no possibility to registry a newborn at the hospital, through a special representation office that exists for that sole purpose on site, there is a time limit for the child to be registered; of failed, the parents face serious problems.
This simple gesture ensures the child exists and is accounted for. Social Security, Tax Number, NHS and personal identification number are immediatly issued.
In the same way, a death is immediatly reported and all those numbers are immediatly cancelled by the funeral agent - this is mandated by law. This ensures the identity can not be abused for nefarious purposes. Driving, mariner, pilot license, etc, follows the same logic.
All official documentation are centrally issued and accounted for. This even facilitates inter-agency exchange of information and speeds the issuing of social benefits and tax calculation.
A strong, transparent, central administration provides better services for the citizens.