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Comment on Walmart, Costco and other companies rethink self-checkout, some stores removing them

AlternateRoute@lemmy.ca ⁨9⁩ ⁨months⁩ ago

I will put one other mistake in there, is self checkouts with too many prompts. I avoid using self checkout at a few stores because the minimum number of prompts is higher than 3.

Good: scanning starts the process, select done AT MOST asks for how many bags, then payment type, swipe and pay (optional email receipt on pin pad).

Bad: Cant’ start till you tap start, asks for member ship card up front, asks if you want to donate, scan, asks if you want to use your rewards, asks for number of bags, also would you like an email receipt?

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Hawke@lemmy.world ⁨9⁩ ⁨months⁩ ago
You missed incessant “place your item in the bagging area” and failing/requiring “assistance” if you scan too fast.

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- AlternateRoute@lemmy.ca ⁨9⁩ ⁨months⁩ ago
  Ya and some of them will let you put your own bags in the bagging area in the start so you can fill your bags as you scan, while others do not.
  
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  - tpyo@lemmy.world ⁨9⁩ ⁨months⁩ ago
    What I find works pretty well is to have the bag ready and put the first item into it and then set it down on the bAgGiNg ArEa together
    
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    Szyler@lemmy.world ⁨9⁩ ⁨months⁩ ago
    Scanned orange juice bottle “wrong item weight. Please wait for assistance.” Yes I have actually encountered this. :(
    
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- NightAuthor@lemmy.world ⁨9⁩ ⁨months⁩ ago
  Do you have the overhead camera that tries to detect theft, and vaults your scanning to have an employee come over and review the footage before you can continue scanning? That’s my favorite.
  
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- ares35@kbin.social ⁨9⁩ ⁨months⁩ ago
  so glad walmart here turned off the bagging scales. you can just take the wireless 'gun' and shoot everything in your cart and toss 'em into your reusable bags as you go.
  
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residentmarchant@lemmy.world ⁨9⁩ ⁨months⁩ ago
One cool thing I’ve found is that you can scan your card on the reader at any time.

I walk up to the machine, scan my first item, tap my card, then do the rest of my scanning. When I hit “done”/“pay” it just processes the card and prints a receipt

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- AlternateRoute@lemmy.ca ⁨9⁩ ⁨months⁩ ago
  That trick likely only works on specific brands of these self checkout terminals.
  
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  - cmbabul@lemmy.world ⁨9⁩ ⁨months⁩ ago
    It isn’t brand, it’s how the company had them configured to work.
    
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vic_rattlehead@lemmy.world ⁨9⁩ ⁨months⁩ ago
My favorite kind is where you just get a scanner when you walk into the store. Scan stuff when you put it in your bag, scan the scanner at the end, pay and leave. No futzing about moving stuff from cart to bags or anything like that, and it’s way more convenient to use my own bags because I’m loading them as I go, instead of being rushed at the very end.

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