Comment on Remote Tech Support services?
rtxn@lemmy.world 5 days ago
RustDesk. It works like TeamViewer: install the client on both machines, have the relative read out the client ID and one-time password over the phone, and you can connect immediately. It has self-hostable server components, but you can use the public relay servers without having to configure anything on the clients. You don’t have to open any ports on the firewall either.
Thanks for the quick response, this looks perfect for what we need. Appreciate it very much!!!
hirihit640@sh.itjust.works 3 days ago
Rustdesk did have some massive controversies in the past, like:
Which raises doubts as to how trustworthy the development team is.
And while some other people say “it’s ok that was in the past they fixed it”, keep in mind that most of Brave Browser’s controversies were in the past, and yet lemmy still hasn’t forgiven them yet…so I’d like to know how long it takes for lemmy to forgive past mistakes
I don’t think that most are ignoring the past life of RustDesk. I honestly can’t think of any widely used software, open or closed source, that hasn’t had controversy surrounding it during it’s lifespan. Be that as it may, in my humble opinion, RustDesk is about the best thing going in that dept. other than VNC. So, you pick your poison. As far as how long it takes mob mentality to forgive and/or forget, it’s not a concern of mine.
hirihit640@sh.itjust.works 1 day ago
Moonlight/sunshine can be used for remote desktop, and doesn’t have many controversies that I can remember, far less than Rustdesk at least. You just don’t get the free relay servers, which some might call a plus.
Don’t get me wrong, I personally still consider Rustdesk a viable alternative, I just think the controversies are recent enough and concerning enough that they should be brought up for consideration.
As for the forgive/forget bit, don’t mind it that was just me poking at Lemmy’s hypocrisy a bit
dil@lemmy.zip 4 days ago
nomachine is an alternative
ITGuyLevi@programming.dev 4 days ago
If RustDesk doesn’t do what you need, Remotely worked great for me and helping a few family members (though probably a bit more features than you may need).