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Comment on T-Mobile switches users to pricier plans and tells them it’s not a price hike

When I worked for ATT, I saw a customer with a legacy unlimited data account. This was after they brought back unlimited data after years of overcharging people for data “overages”.

I absolutely could not convince this person to change to the new plan that was a third of the price.

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xthexder@l.sw0.com ⁨1⁩ ⁨year⁩ ago
They probably had true unlimited, not the 10gb then throttling “unlimited” that’s offered now. AT&T has like 3 different levels of unlimited plan…

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- ZeroCool@feddit.ch ⁨1⁩ ⁨year⁩ ago
  
  AT&T has like 3 different levels of unlimited plan
  
  “Unlimited doesn’t mean unlimited. Unlimited has limits. As a matter of fact, there are unlimited limits!” - Telecoms
  
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  - pup_atlas@pawb.social ⁨1⁩ ⁨year⁩ ago
    I had a call last week where T Mobile SWORE to me up and down that I ran out of data on my 5 GB of LTE, then unlimited 3G speed plan. Which went down like this:
    
    “right, and I’m out of LTE speed data, that’s fine, but you’ve throttled me to UNDER 10 Kbps, that’s emphatically not 3G speeds, I can’t even complete a speedtest”
    
    “Sir it’s showing me that you’re out of data”
    
    “Out of LTE data, but I still have unlimited 3G, thats the plan I bought”
    
    “Sir you’ve hit the limit on your unlimited plan”
    
    “If you are ceasing usable service at a certain limit, what part of this plan is unlimited?”
    
    “Your data is unlimited sir, but you’ve hit your data limit for the month”
    
    This kinda shit is straight up fraud, and clearly designed to con people who don’t know any better out of their money. I read the fine print, all of it, and their full corporate policy. I’m also technical, and I can see I have an RSSI to the tower of higher than -40, my signal is great. They advertised, and I paid for far more. The government needs to get off their ass and prosecute these motherfuckers.
    
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    PraiseTheSoup@lemm.ee ⁨1⁩ ⁨year⁩ ago
    lol we don’t even have 3G here anymore and 5G is at least an hour away. It’s LTE or nothing.
    
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    krakenx@lemmy.world ⁨1⁩ ⁨year⁩ ago
    T-Mobile shit down their 3g network in 2022. It sucks too because the speeds and coverage from 3g are much better than LTE or 5g.
    
    www.t-mobile.com/…/t-mobile-network-evolution
    
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LiveLM@lemmy.zip ⁨1⁩ ⁨year⁩ ago
To be fair, I would likely behave just like that customer of pure fear of losing a plan I like and never being able to get it back because it’s deprecated.

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