Comment on T-Mobile switches users to pricier plans and tells them it’s not a price hike
afraid_of_zombies@lemmy.world 10 months ago
T-mobile: hello sir we are calling about your plan and a way you can save money
Me: that isn’t true
T-mobile: umm we can save you money by changing your plan
Me: that statement is false. No company in the history of humanity has spent money to tell their customers how to do less business with them. They are paying you to call me and you expect me to believe that they are paying you money so they can get less money from me in the future? Makes no sense.
My previous ISP once called me to tell me that i couldn’t reach the speed of my current plan from my house, and offered me to take a cheaper package without reducing my speed.
My current ISP sent me a mail at the beginning of this year informing me they were quadrupling my speed at no extra charge. And they did, I went from 50 up/down to 200.
What ISP do you have? Is it a local ISP?
T-Mobile has lowered my prices while increasing my service in the past. The fact that they don’t dick me around is one of the reasons I’ve stayed. If they’re going to start this shit, then I’m going to leave.
My ISP lowered their (already very competitive) prices for no good reason, so some do exist
The reason is retention. For a company that sells a service where they pay a single overhead (like maintaining a structure) it always makes more sense to lose a little money and retain a customer if prices are going down elsewhere.
That is to say if your internet plan is $80 and they have intel that a local competitor has started selling a similar plan for $60, it makes more sense to spend 3 minutes talking to an existing customer about lowering their bill to $60 rather than let that customer discover a cheaper plan and switch to someone else. If they let that customer switch they lose the whole $80 whereas if they just lower that customer’s price they only lose $20.
They are the sole owner of the fiber around here, you aren’t getting faster more stable internet for that price, no way.
I was paying about around $30 for gigabit, which is awesome here in the Czech republic. They dropped the price by $5 to $25.
I understand why companies would do it usually, but here, I honestly don’t see why they would. They’re offering great service for great prices
My ISP has called me and offered me cheaper internet more then once for the same speed I was on. And one time it was faster and cheaper.
That’s not entirely true. I recall a consulting client who had a customer program where redeemable points didn’t expire.
The thing was, this meant that inactive accounts with just a handful of points ended up costing a ton in accounting upkeep because they had to account for the possibility these years old accounts might suddenly redeem points.
So they rolled out a new program that was legit much better for the vast majority of active accounts to migrate people over.
Yes, it was still them doing something that was to save them money, but the new alternative was also better for the customer too. It was simply closing a loophole they’d not thought about when first designing it which didn’t benefit the customers, it simply led to procedural costs that skyrocketed.
So there are rarely cases where companies will spend money to do something in your interests. It’s just always going to also be in their own interests too.
nul9o9@lemmy.world 10 months ago
When I worked for ATT, I saw a customer with a legacy unlimited data account. This was after they brought back unlimited data after years of overcharging people for data “overages”.
I absolutely could not convince this person to change to the new plan that was a third of the price.
xthexder@l.sw0.com 10 months ago
They probably had true unlimited, not the 10gb then throttling “unlimited” that’s offered now. AT&T has like 3 different levels of unlimited plan…
ZeroCool@feddit.ch 10 months ago
“Unlimited doesn’t mean unlimited. Unlimited has limits. As a matter of fact, there are unlimited limits!” - Telecoms
pup_atlas@pawb.social 10 months ago
I had a call last week where T Mobile SWORE to me up and down that I ran out of data on my 5 GB of LTE, then unlimited 3G speed plan. Which went down like this:
“right, and I’m out of LTE speed data, that’s fine, but you’ve throttled me to UNDER 10 Kbps, that’s emphatically not 3G speeds, I can’t even complete a speedtest”
“Sir it’s showing me that you’re out of data”
“Out of LTE data, but I still have unlimited 3G, thats the plan I bought”
“Sir you’ve hit the limit on your unlimited plan”
“If you are ceasing usable service at a certain limit, what part of this plan is unlimited?”
“Your data is unlimited sir, but you’ve hit your data limit for the month”
This kinda shit is straight up fraud, and clearly designed to con people who don’t know any better out of their money. I read the fine print, all of it, and their full corporate policy. I’m also technical, and I can see I have an RSSI to the tower of higher than -40, my signal is great. They advertised, and I paid for far more. The government needs to get off their ass and prosecute these motherfuckers.
LiveLM@lemmy.zip 10 months ago
To be fair, I would likely behave just like that customer of pure fear of losing a plan I like and never being able to get it back because it’s deprecated.