Comment on Amazon Prime Video is able to remove a video from your library after purchase.
Drbreen@sh.itjust.works 8 months agoYeah I somewhat agree, I’m torn though. It’s probably outside Amazon’s control. Licencing issue or something? But I’d be demand a refund to me account, not a gift card.
Gestrid@lemmy.ca 8 months ago
That’s true. It’s in Amazon’s best interest to avoid a situation like this since it makes customers unhappy. When you buy something digitally, it’s expected that you get to keep the purchase forever (or at least until the digital store you bought it at goes under). Undoing a purchase like this (assuming it wasn’t one of those “too good to be true” purchases where the thing was accidentally discounted or something) would break trust and run the risk of souring the customer’s relationship with Amazon. Stores typically only do this (undo a purchase and issue “apology money”) if they absolutely need to.