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Comment on Burger King will use AI to check if employees say ‘please’ and ‘thank you’

I went to Wendy’s the other day, and they have this automatic pre-recorded English-fluent woman cheerfully ask for your order. While an actual person didn’t indicate that they were ready, I know they won’t do a second intro message either way, so I started to order. A heavy spanish accent comes over the speaker “Fucking wait, god.” My only thought was “Fair enough” and I waited.

Whoever implements these systems is crazy. We don’t pay people enough to be policed that heavily.

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scarabic@lemmy.world ⁨4⁩ ⁨weeks⁩ ago
That’s a very generous reaction to being cussed at for following instructions. I have no problem being asked to wait. I actually appreciate having someone acknowledge that I’m there by telling me to wait. But damn. Keep it classy.

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- ToTheGraveMyLove@sh.itjust.works ⁨4⁩ ⁨weeks⁩ ago
  Clutch those pearls harder m8
  
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cdf12345@lemmy.zip ⁨4⁩ ⁨weeks⁩ ago
Taco Bell does that now. Every single drive thru I’ve gone to have a intro message

“Welcome to Taco Bell are you using the app to check in for rewards?”

And each version is clearly recorded locally because they always sound like a manager or something.

I almost want to drive to a bunch and record them for a dystopian compilation.

And I usually say “I have an order for <name>” and I get silence or a long pause and someone saying hold on.

It’s pointless. Especially when I can see the window operator handing food to a car ahead of me, I know they’re not ready but I’ve already been autoprompted by the recording.

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Etterra@discuss.online ⁨4⁩ ⁨weeks⁩ ago
The first time I went to Wendy’s and it ran into that AI thing I complained to the manager, politely because I know it’s not their fault, but I just wanted to make my dislike of it known for them to tell their higher ups or whatever. She did say that you can just ask for a human. But I did make sure to be very clear that I was wasn’t just being a Karen.

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