Comment

You stated that you are a Dev yourself, but then I was expecting that you should have tried to check their API and make the calls with curl, Postman, Insomnia or whatever, but apparently you never tried.

You’re absolutely right. I didn’t. Because I wasn’t invested in troubleshooting it. I have a full-time job, a family, etc.

The issue here is not about what wasn’t working. The issue here is being told off when simply asking for a refund.

The support person has even acknowledged that my profile was showing no downloads.

I am pretty sure they have monitoring on their API backend and can spot a problem

They are, as evidenced by the screenshot the support person shared showing the number of API calls. And they actually did have a problem with the API, which required an update to the plugin, which is all laid out at the start of my post.

source

Sort:hotnew top

schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago
This is partly on you, they asked for logs and you deleted the vast majority of it saying it wasn’t relevant. What if it was? Then when they asked for logs you just shot right to refund.

They’re an ass, but so are you.

source
- CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
  
  Then when they asked for logs you just shot right to refund.
  
  No, I provided logs, twice. Then they ghosted me for almost a month. I’m not complaining, all I did was reply again asking if they could do the refund.
  
  You seem to be missing a hugely important point here. I didn’t want tech support, just a refund. The core tech issue did not matter. They were pushing for logs, and I went along with it. Regardless if the logs I provided were complete or not, I got told off for asking (not demanding) a refund NOT tech support.
  
  source
  - schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago
    You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….
    
    They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.
    
    So no, you require tech support BEFORE demanding a refund in almost all cases.
    
    You’re just an entitled prick apparently.
    
    source
    CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
    
    there’s a process to go through it and ignored it….
    
    The process everywhere is:
    
    request refund
    
    that’s it. Nothing else is required. Anything else is optional.
    
    source
    -> View More Comments
- obinice@lemmy.world ⁨1⁩ ⁨year⁩ ago
  If you’ve got nothing nice to say, don’t say anything at all.
  
  Calling a stranger an ass because they’re not living their life exactly how you would, in such a minor unimportant way, is not nice.
  
  source