It also makes giving or getting any kind of support a hellish time sink, but that’s almost besides the point…
You know, this comment just made me realize this might actually be the point for some companies.
Its a cheap way to pretend that you care about customer service, while actually dissuading customers strongly from actually trying. Its also completely easy to bot vs having a human on a phone line.
brucethemoose@lemmy.world 2 months ago
It’s especially bizzare when Git repos for “open source corporate alternative” type software uses it over their own repo’s native forums.
WTF
They want the social media engagement, I guess. But still. It’s ridiculous how much of a blind spot folks have for it.
Credibly_Human@lemmy.world 2 months ago
You know, this comment just made me realize this might actually be the point for some companies.
Its a cheap way to pretend that you care about customer service, while actually dissuading customers strongly from actually trying. Its also completely easy to bot vs having a human on a phone line.