Unless they are yet another company hiding behind bullshit arbitration T’s and C’s.
Comment on YSK Tempur Mattresses fail quickly and the warranty is fake
foggy@lemmy.world 2 weeks ago
You could take them to small claims court and you’d likely win. A headache, but a solution.
NOT_RICK@lemmy.world 2 weeks ago
Pika@sh.itjust.works 2 weeks ago
those arbitration clauses generally only cover class action, but regardless in this case going through arbitration would be cheaper for them anyway since it’s very likely the third party will side with them. Additionally, I’m fairly certain if they went through the AG it becomes a criminal case not a civil due to them violating consumer protection laws, which would likely make the arbitration clause obsolete anyway.
Nollij@sopuli.xyz 2 weeks ago
While the AG has a number of options available, most common are civil suits. But even before that, simply having the AG in the middle is putting them on notice that they need to really, REALLY be confident that they are in the right. In most circumstances, they will simply approve your warranty claim to avoid the risk.
When you see headlines of “[state] AG sues XYZ Corp for not honoring warranty claims”, it means there have been a ton of complaints, or a lot of complaints where they still refused. You should never purchase from a company that’s had one of these headlines recently.
habitualTartare@lemmy.world 2 weeks ago
A slightly smaller headache in the US is to file a complaint with your states attorney general.
Nollij@sopuli.xyz 2 weeks ago
Adding onto this, every state AG regularly pursues companies for not honoring their warranty. It takes some paperwork (usually original purchase receipt, original warranty terms, and your desired resolution), but it’s usually not too bad. Yours might even list it as a common category for your complaint. Probably takes about 20 minutes.
Companies don’t usually fuck around when the AG is watching. You probably aren’t the only one to complain, and too many complaints can lead to a full-blown lawsuit from one of the most capable organizations in the state. The penalties can include your entire company - including parent, children, and sibling companies, being banned from doing business in the state.