Zorin pro was the main reason I never stuck with Zorin OS however while they heavily advertise that the price is for the software. I think the real cost comes with “installation support”.
For many first time users, having support help with an install is a necessity and they will pay for it. See Geek Squad as an excellent example.
Plus having a preconfigured Linux experience is good for these users.
u_u@lemmy.dbzer0.com 9 hours ago
Nice perspective. I had a wtf moment reading they charge for Gimp etc, but I imagine some casual PC users installing linux would rather pays for the convenience than troubleshoots.
bear@lemmy.blahaj.zone 4 hours ago
I remember as a teen needing to learn basic console commands just so I could mount a flashdrive in Red Hat. The amount of troubleshooting is a real barrier for most new Linux users, getting things to work is often a multiple step process one must put together from fragments of old forum posts.