Comment on Hertz' AI System That Scans for "Damage" on Rental Cars Is Turning Into an Epic Disaster

• phutatorius@lemmy.zip ⁨4⁩ ⁨days⁩ ago

  It works as Hertz intended. And that’s the problem.

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• Ulrich@feddit.org ⁨6⁩ ⁨days⁩ ago

  There’s literally nothing wrong with the technology. The problem is the application.

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  • Trouble@lemmy.blahaj.zone ⁨6⁩ ⁨days⁩ ago

    The technology is NOT DOING WHAT ITS MEANT TO DO - it is IDENTIFYING DAMAGE WHERE THERE IS NONE - the TECHNOLOGY is NOT working as it should

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    • papertowels@mander.xyz ⁨5⁩ ⁨days⁩ ago

      Do you hold everything to such a standard?

      Stop lights are meant to direct traffic. If someone runs a red light, is the technology not working as it should?

      The technology here, using computer vision to automatically flag potential damage, needed to be implemented alongside human supervision - an employee should be able to walk by the car, see that the flagged damage doesn’t actually exist, and override the algorithm.

      The technology itself isn’t bad, it’s how hertz is using it that is.

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      • Clent@lemmy.dbzer0.com ⁨5⁩ ⁨days⁩ ago

        The stop light analogy would require the stop light be doing something wrong not the human element doing something wrong because.

        There is no human element to this implantation, it is the technology itself malfunctioning. There was no damage but the system thinks there is damage.

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      • Trouble@lemmy.blahaj.zone ⁨5⁩ ⁨days⁩ ago

        Stop light analogy is completely unequivocal

        You’re admitting the technology is in fact flawed if you think it needed to be implemented with supervision. An uno reverse is, every set of traffic lights needs a traffic controller to stop drivers running red lights. Unequivocal, right?

        Just stop because you’re wrong, lol

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      • Ulrich@feddit.org ⁨5⁩ ⁨days⁩ ago

        I was pretty clear about what I was referring to. The internet is just full of pedants lurking and waiting for their chance to UM ACKSHUALLY

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    • Ulrich@feddit.org ⁨6⁩ ⁨days⁩ ago

      Just because THE TECHNOLOGY IS NOT PERFECT does not mean it is NOT DOING WHAT IT’S intended to do. Sorry I’m having trouble controlling THE VOLUME OF MY VOICE.

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      • Trouble@lemmy.blahaj.zone ⁨5⁩ ⁨days⁩ ago

        There’s literally nothing wrong with the technology.

        Pick a lane troll

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    • elephantium@lemmy.world ⁨5⁩ ⁨days⁩ ago

      The technology isn’t there to accurately assess damage. It’s there to give Hertz an excuse to charge you extra money. It’s working exactly as the ghouls in the C-suite like.

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      • Trouble@lemmy.blahaj.zone ⁨5⁩ ⁨days⁩ ago

        It’s the guise of customer service sure, yeah

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