Delta CEO determined sales decline is related to costumers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.
Delta CEO determined sales decline is related to costumers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.
deltapi@lemmy.world 13 hours ago
You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It’s being used as a scapegoat for bad decisions made at the C level several years ago.
NotMyOldRedditName@lemmy.world 11 hours ago
Customers aren’t happy when the call in!
Also
pcworld.com/…/hp-forced-callers-to-wait-15-minute…
EndlessNightmare@reddthat.com 3 hours ago
As if I needed any more reasons to not buy HP products.