Comment on Delta moves toward eliminating set prices in favor of AI that determines how much you personally will pay for a ticket

Wooki@lemmy.world ⁨1⁩ ⁨month⁩ ago

• NotMyOldRedditName@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Delta CEO determined sales decline is related to costumers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.

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  • deltapi@lemmy.world ⁨1⁩ ⁨month⁩ ago

    You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It’s being used as a scapegoat for bad decisions made at the C level several years ago.

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    • NotMyOldRedditName@lemmy.world ⁨1⁩ ⁨month⁩ ago

      Customers aren’t happy when the call in!

      Also

      pcworld.com/…/hp-forced-callers-to-wait-15-minute…

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      • EndlessNightmare@reddthat.com ⁨1⁩ ⁨month⁩ ago

        As if I needed any more reasons to not buy HP products.

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