Delta CEO determined sales decline is related to costumers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.
You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It’s being used as a scapegoat for bad decisions made at the C level several years ago.
NotMyOldRedditName@lemmy.world 3 weeks ago
Delta CEO determined sales decline is related to costumers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.
deltapi@lemmy.world 3 weeks ago
You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It’s being used as a scapegoat for bad decisions made at the C level several years ago.
NotMyOldRedditName@lemmy.world 3 weeks ago
Customers aren’t happy when the call in!
Also
pcworld.com/…/hp-forced-callers-to-wait-15-minute…
EndlessNightmare@reddthat.com 3 weeks ago
As if I needed any more reasons to not buy HP products.