Comment

I’ve never felt like a valued customer

I only have once, and it’s made all the other ones seem so much worse by comparison.

Thank you Ace Hardware. You fucking ruined me.

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athairmor@lemmy.world ⁨1⁩ ⁨week⁩ ago
ACE is more like a franchise than other retailers. Most are locally-owned. Some are employee-owned.

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grue@lemmy.world ⁨1⁩ ⁨week⁩ ago
That’s because Ace Hardware is franchised. It’s essentially a bunch of small businesses that use the same branding.

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isVeryLoud@lemmy.ca ⁨1⁩ ⁨week⁩ ago
Story time?

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- surewhynotlem@lemmy.world ⁨1⁩ ⁨week⁩ ago
  The staff was friendly and helpful without being overbearing. They also knew what they were doing and could advise on projects. They weren’t understaffed, and they generally all seemed to enjoy working there.
  
  It was strange.
  
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  - isVeryLoud@lemmy.ca ⁨1⁩ ⁨week⁩ ago
    That sounds so pleasant! Here, you go to Rona / Lowe’s, you ask them a question and you’re met with an “iunnodude”. Maybe home hardware is comparable.
    
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- SpaceNoodle@lemmy.world ⁨1⁩ ⁨week⁩ ago
  Not OC, but here’s no single story. Any time I pop into my local Ace I can instantly get help getting what I need, which is not always what I think I want when I enter the store. Consistently knowledgeable, helpful, and friendly staff, combined with my money staying in the neighborhood, makes it worth it.
  
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- miked@sh.itjust.works ⁨1⁩ ⁨week⁩ ago
  ACE is awesome compared to the competition. Especially if exchanging your propane tank.
  
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