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Comment on The Prime Reasons to Avoid Amazon

Broken@lemmy.ml ⁨1⁩ ⁨week⁩ ago

I dont agree with every point made, but agree with the overall sentinent. My problem is that the same thing can be said about other retailers, especially the brick and mortar ones. Walmart, Target, Home Depot, …whoever. They’ve all done it, and continue to do it.

Small business? Yeah, those essentially don’t exist in this context.

I have always said, ecommerce isn’t killing brick and mortar retail. They are killing themselves. Why? Because I’ve never felt like a valued customer at any of the retailers out there. I’ve been absolutely shit on by all the big retailers out there. And that’s not even getting into their policies, politics, and other behind the scenes stuff that I do care about, but it doesn’t directly impact my shopping experience.

So then I can buy something online, from a wide selection, with competitive prices, have it delivered to my door quickly, and if there’s any issues have zero problem with returns? That works for me.

Now in modern times I can argue that they don’t always have great customer service, don’t always have great pricing (for what you get), and its not all sunshine and roses. But I don’t see a viable alternative.

Find me another retailer online or brick and mortar that can supply me well and treat me well and I’ll go. But small business cant compete. And big retailers when they had all the money and power they didn’t do that so now that they are the underdogs why would they do it? So it’s just not happening.

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surewhynotlem@lemmy.world ⁨1⁩ ⁨week⁩ ago

I’ve never felt like a valued customer

I only have once, and it’s made all the other ones seem so much worse by comparison.

Thank you Ace Hardware. You fucking ruined me.

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- athairmor@lemmy.world ⁨1⁩ ⁨week⁩ ago
  ACE is more like a franchise than other retailers. Most are locally-owned. Some are employee-owned.
  
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- grue@lemmy.world ⁨1⁩ ⁨week⁩ ago
  That’s because Ace Hardware is franchised. It’s essentially a bunch of small businesses that use the same branding.
  
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- isVeryLoud@lemmy.ca ⁨1⁩ ⁨week⁩ ago
  Story time?
  
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  - surewhynotlem@lemmy.world ⁨1⁩ ⁨week⁩ ago
    The staff was friendly and helpful without being overbearing. They also knew what they were doing and could advise on projects. They weren’t understaffed, and they generally all seemed to enjoy working there.
    
    It was strange.
    
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    isVeryLoud@lemmy.ca ⁨1⁩ ⁨week⁩ ago
    That sounds so pleasant! Here, you go to Rona / Lowe’s, you ask them a question and you’re met with an “iunnodude”. Maybe home hardware is comparable.
    
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  - SpaceNoodle@lemmy.world ⁨1⁩ ⁨week⁩ ago
    Not OC, but here’s no single story. Any time I pop into my local Ace I can instantly get help getting what I need, which is not always what I think I want when I enter the store. Consistently knowledgeable, helpful, and friendly staff, combined with my money staying in the neighborhood, makes it worth it.
    
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  - miked@sh.itjust.works ⁨1⁩ ⁨week⁩ ago
    ACE is awesome compared to the competition. Especially if exchanging your propane tank.
    
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Fredthefishlord@lemmy.blahaj.zone ⁨1⁩ ⁨week⁩ ago
Strictly, over consumption is the enemy. Less so where you buy, but the rampant rush to the bottom in price and quality is what the issue is. I shop where I get the best quality, rather than the best price

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