All I needed to know was when they released their BT earbuds just when the jack port got removed to figure out where their priorities are.
philthi@lemmy.world 3 weeks ago
Fuck these guys… Seriously. I bought a phone off of them hyped at the idea of the ethics. It didn’t work on arrival. Over 3 months later and not one single reply to my helpdesk request (other than the Automated acknowledgement of receipt).
Unbelievably bad user experience, I went from hyped at the concept of reducing my production of electronic waste to beyond disappointed at a brutally bad user experience.
The to make matters worse, they’ve already stopped producing spare parts for the fairphone 4 (which a friend of mine bought a while ago)… Like is that not the entire point of the phone, reduced consumption of new phones by supporting repairs. If you’re going to stop producing the spares at least release the patents then… if you really believe in the promoted ideals that you spout… Which they clearly do not.
It turns out that it’s just another money hungry company hell bent on burning the planet down to see a line go up, as far as I’m concerned. All gaff to sell shite phones at higher prices.
Do not buy.
kopasz7@sh.itjust.works 3 weeks ago
xeekei@lemmy.zip 3 weeks ago
Of course they’re gonna offer BT earbuds if there’s no audio jack? Or did you want them included or something? A lot of people here are way angrier than justified.
kopasz7@sh.itjust.works 3 weeks ago
Of course they are going to offer dongles too! The profit margins are way better on those. Fuck what the users want, we want money!
xeekei@lemmy.zip 3 weeks ago
Louis Rossman is a perfect example of someone who’s angry all the time.
dependencyinjection@discuss.tchncs.de 3 weeks ago
This is the vibe I’m getting from Lemmy lately just angry people shouting at clouds.
GreyEyedGhost@lemmy.ca 3 weeks ago
If it makes you feel better, I do that off of Lemmy, too.
pineapplelover@lemm.ee 3 weeks ago
Yep same here. Also they’re not capable of installing grapheneos which is kind of a deal breaker for me.
zqps@sh.itjust.works 3 weeks ago
Isn’t that up to the GrapheneOS devs?
Bahnd@lemmy.world 3 weeks ago
The GrapheneOS team makes their hardware security requirments very clear.
Its up to the hardware manufactures to include a few additional components used for securely storing keys, so far Google Pixles are the only consistent line of products that do so.
kopasz7@sh.itjust.works 3 weeks ago
I think I had this all wrong. Fairphone isn’t / doesn’t want to be an enthusiast DIY brand at all (like framework for laptops) but a mainstream brand that’s eco-friendlier* and non-exploitative.
So of course they will not care much about niche features like other ROMs or audio jacks. The privacy focused, tech-savvy or feature focused buyers are not their target.
*IC and PCB related footprint is still roughly 80% of the FP4 and FP has little to no control on those processes, according to an independent study.
Trihilis@ani.social 3 weeks ago
They are easily repairable and you don’t have to throw them away if the battery goes bad (just replace it).
How is that a bad thing? About 90% of other brands you can throw them away if the battery goes bad or they break.
kopasz7@sh.itjust.works 3 weeks ago
How is that a bad thing?
I have to buy them? Every replaceable and repairable stuff is manufactured and has an impact.
About 90% of other brands you can throw them away if the battery goes bad or they break.
I don’t have any of those, for related reasons. The best one can do is to consume less and less often.
Buying a USB-C-2-Jack dongle or BT headset is anything but eco-friendly. It goes straight against the whole brand if you need to buy new stuff in addition to make it work.
Trihilis@ani.social 3 weeks ago
What about people who already have a BT headset? You just straight up assume everyone still had a headset with wires lying around and that they somehow never break.
Having to buy something makes it bad isn’t really an argument. If you start reasoning like that its better to start living in the woods with no possessions at all.
faerbit@sh.itjust.works 3 weeks ago
The to make matters worse, they’ve already stopped producing spare parts for the fairphone 4 What’s this then?
thanksforallthefish@literature.cafe 3 weeks ago
Hmmm that looks like parts listings for the Fairphone 4 to me, why do you ask ?
Stzyxh@feddit.org 3 weeks ago
couse the other guy said that the parts are not manufactured anymore
JcbAzPx@lemmy.world 3 weeks ago
Parts being available doesn’t necessarily mean they’re being manufactured. It just means there is unsold stock.
midtsveen@lemmy.wtf 3 weeks ago
The to make matters worse, they’ve already stopped producing spare parts for the fairphone 4
philthi said this, LMAO!
philthi@lemmy.world 3 weeks ago
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven’t personally looked into that; though I was ready to believe it after my experience.
sherlockhomeless@lemm.ee 3 weeks ago
What do you mean with stopped producing spare parts for FP4? They are still widely available
philthi@lemmy.world 3 weeks ago
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven’t personally looked into that; though I was ready to believe it after my experience.
Black616Angel@discuss.tchncs.de 3 weeks ago
What are you talking about? I exchanged multiple mails per day when I had a problem.
Also as others have mentioned, the parts are still available on their website.
philthi@lemmy.world 3 weeks ago
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven’t personally looked into that; though I was ready to believe it after my experience.
In terms of your good customer service experience… I mean, good? I’m glad your experience was better than mine? Mine has been the worst customer experience I’ve ever had with a company and I genuinely went in to this with a high opinion of them.
I don’t know what more to add here, we had different experiences, I’m sharing mine… You’re sharing yours? Different things are different to each other…
Your experience being different to mine doesn’t prove my experience never happened.
midtsveen@lemmy.wtf 3 weeks ago
Your comment made me laugh! There’s no need to criticize the company if you’re having a bad day or don’t like it. It only takes a minute to check their website for spare parts. Most likely, it’s your local shop that’s out of stock, not Fairphone itself.
shop.fairphone.com/shop/category/spare-parts-4?ca…
philthi@lemmy.world 3 weeks ago
In terms of fp4 replacement parts, I am only quoting a friend of mine, I haven’t personally looked into that; though I was ready to believe it after my experience.
dependencyinjection@discuss.tchncs.de 3 weeks ago
Then don’t spread information online that you don’t know to be true, Jesus Christ man.
philthi@lemmy.world 3 weeks ago
It’s true, my language suggests I had researched that and found it to be true. When the truth is I just trusted my friends recount. I’ll edit my post.