Comment on Half of companies planning to replace customer service with AI are reversing course

• explodicle@sh.itjust.works ⁨3⁩ ⁨weeks⁩ ago

  Why does your customer service need to be on a popular platform? There’s no network effect.

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  • Trollception@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

    I’ve never used Twitter and do not plan to. That doesn’t mean that everyone else has to stop using it because I don’t approve of it.

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    • explodicle@sh.itjust.works ⁨3⁩ ⁨weeks⁩ ago

      Well yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.

      When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.

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      • Trollception@lemmy.world ⁨3⁩ ⁨weeks⁩ ago

        You don’t have to use the platform.

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