Comment on Half of companies planning to replace customer service with AI are reversing course
Trollception@lemmy.world 3 weeks agoSure, once it is no longer one of the most popular social media platforms.
Comment on Half of companies planning to replace customer service with AI are reversing course
Trollception@lemmy.world 3 weeks agoSure, once it is no longer one of the most popular social media platforms.
explodicle@sh.itjust.works 3 weeks ago
Why does your customer service need to be on a popular platform? There’s no network effect.
Trollception@lemmy.world 3 weeks ago
I’ve never used Twitter and do not plan to. That doesn’t mean that everyone else has to stop using it because I don’t approve of it.
explodicle@sh.itjust.works 3 weeks ago
Well yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.
When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.
Trollception@lemmy.world 3 weeks ago
You don’t have to use the platform.