Sure, once it is no longer one of the most popular social media platforms.
Comment on Half of companies planning to replace customer service with AI are reversing course
PumpkinSkink@lemmy.world 3 weeks ago
Can we get our customer service off of “X former know as Twitter” too while we’re at it?
Trollception@lemmy.world 3 weeks ago
explodicle@sh.itjust.works 3 weeks ago
Why does your customer service need to be on a popular platform? There’s no network effect.
Trollception@lemmy.world 3 weeks ago
I’ve never used Twitter and do not plan to. That doesn’t mean that everyone else has to stop using it because I don’t approve of it.
explodicle@sh.itjust.works 3 weeks ago
Well yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.
When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.
billwashere@lemmy.world 3 weeks ago
And discord. For fucks sake I hate when a project has replaced a forum with discord. They are not the same thing.