Comment on Half of companies planning to replace customer service with AI are reversing course

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deafboy@lemmy.world ⁨1⁩ ⁨day⁩ ago

Someone already tried.

A television commercial for the loyalty program displayed the commercial’s protagonist flying to school in a McDonnell Douglas AV-8B Harrier II vertical take off jet aircraft, valued at $37.4 million at the time, which could be redeemed for 7,000,000 Pepsi Points. The plaintiff, John Leonard, discovered these could be directly purchased from Pepsi at 10¢ per point. Leonard delivered a check for $700,008.50 to PepsiCo, attempting to purchase the jet.

en.wikipedia.org/wiki/Leonard_v._Pepsico%2C_Inc.

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