Per the email text and Plex’s policy, they are correct - only Server Owners need the Pass.
That said I moved to Jellyfin months ago when they announced it.
Comment on That's all folks, Plex is starting to charge for sharing
scrubbles@poptalk.scrubbles.tech 4 weeks agoOthers in another thread are trying to convince me that the email is wrong, that my Plex Pass should mean everyone gets to stream for free. The email, however, kinda indicates otherwise. So who knows what’s going on over there, but either way - I’m done
assaultpotato@sh.itjust.works 4 weeks ago
scrubbles@poptalk.scrubbles.tech 4 weeks ago
Except I have a pass and my users are still getting the email. So either they’re incompetent sending out the emails, they are trying to trick my users into thinking they need to pay, or they’re lying and they will need to pay eventually… All of those reasons tell me it’s time to stop using Plex.
gamermanh@lemmy.dbzer0.com 4 weeks ago
Yeah, they shot an email to everyone with an account, it’s pretty normal. It explicitly says:
Alternatively, server owners can buy a Plex pass
Which is pretty clear language
Chronographs@lemmy.zip 4 weeks ago
Only the server owner needs a plex pass, it says that in the email.
AmbiguousProps@lemmy.today 4 weeks ago
I don’t quite understand your confusion, they sent the email to everyone with an account. The email indicates clearly that if a server owner has a Plex pass, the users do not need it. The email is not “wrong”.
NameTaken@lemmy.world 4 weeks ago
Instead of taking a minute to just read the entire email, they decided to go immediately to the internet to complain. Then when people explained to them multiple times what is going on they decided to argue with them instead of ya know reading the email. The internet is alive and well.
scrubbles@poptalk.scrubbles.tech 4 weeks ago
My users are upset, and that makes me upset. I’ve been fielding calls and messages from them for the last hour where they’re worried they have to start paying. So yeah, I don’t really care that it doesn’t apply to them, Plex sent an email that to the average user looks like they need to start paying. That was a shitty move on their part.
They could have done a banner on each client if they connected to a non-plex pass server and said “Hey starting in a few days, this won’t be free”, and left plex pass ones alone. They could have narrowed the emails down to “If you’ve connected to a free server in the last year”. It appears that they just blasted it out. I know for a fact that one of the accounts has never connected to a free server.e
And all of that is ignoring that it was free for a decade already, so why is it suddenly a “premium” service. So yeah, they bungled the entire situation, and I’m out.
jumjummy@lemmy.world 4 weeks ago
Your users are upset? Either they’re damn entitled, or you’re charging them like one of those “streaming” services.
Who gets upset with an email when it clearly states what’s going on regarding the Plex Pass.
Funny to hear all the complaining from people about Plex. I’ve been using it for years and bought a lifetime pass years ago because I wanted to support them. If you’ve been using it for so long and loved it, I question why you never bought a pass?
AmbiguousProps@lemmy.today 4 weeks ago
Your users shouldn’t be upset because nothing has changed for them. It shouldn’t be the end of the world to tell your users that nothing has changed. None of my users have reached out.
MaggiWuerze@feddit.org 3 weeks ago
You shouldn’t blame Plex for your or your users illiteracy
RaccoonBall@lemm.ee 3 weeks ago
I thought illiterate user friendliness was plex’s number 1 feature? That’s what half the comments in here are saying.
FreedomAdvocate@lemmy.net.au 4 weeks ago
The email says that if the admin/owner of the plex server you stream from has a Plex Pass then nothing changes.
PsychoNaut@lemmy.ml 4 weeks ago
The email you posted specifically says if you have PLEX Pass users can stream for free.