Comment on HP ditches 15-minute wait time policy due to 'feedback'
SippyCup@feddit.nl 1 month agoHP is in no way alone in doing this. This is an industry standard. Call centers are critically understaffed and under supplied on purpose. Call centers do not generate income, and the more customers that reach an agent, the more the call center ultimately costs to operate.
earphone843@sh.itjust.works 1 month ago
Nah, call centers do generate income because they force their support agents to try to up sell you on other products and services.
SippyCup@feddit.nl 1 month ago
Only when they have something to sell. That’s not as common as you’d think.
earphone843@sh.itjust.works 1 month ago
Having spent the first 8 years of my career in a call center, it’s fairly common.
colforge@lemm.ee 1 month ago
I’ve spent the last 15 years in call centers and only spent 1 year on a line of business that involved upselling. There’s plenty of lines that don’t. Yes it is common but it’s just as common to not.