colforge
@colforge@lemm.ee
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- Comment on HP ditches 15-minute wait time policy due to 'feedback' 1 month ago:
Where did I say I was only an agent the whole time? I’ve been in a dozen roles at varying levels. Once again, sometimes generating revenue isn’t the point. Sometimes delivering a service or even just retaining customers is.
- Comment on HP ditches 15-minute wait time policy due to 'feedback' 1 month ago:
I’ve spent the last 15 years in call centers and only spent 1 year on a line of business that involved upselling. There’s plenty of lines that don’t. Yes it is common but it’s just as common to not.
- Comment on Does "ackshually" not mean "I know I'm being picky/pedantic/needy/wooooshed here, but technically it's..."? 1 month ago:
Yeah I can’t imagine how anyone would say this in an entirely straightforward, non-sardonic manner. Pronouncing it that way is dripping with self awareness.