Comment on HP ditches 15-minute wait time policy due to 'feedback'
simple@lemm.ee 1 day ago
Uhhuh. “Feedback”, read: risk of class action lawsuits from everybody they tried stopping from reaching the support they paid for
Comment on HP ditches 15-minute wait time policy due to 'feedback'
simple@lemm.ee 1 day ago
Uhhuh. “Feedback”, read: risk of class action lawsuits from everybody they tried stopping from reaching the support they paid for
SippyCup@feddit.nl 23 hours ago
HP is in no way alone in doing this. This is an industry standard. Call centers are critically understaffed and under supplied on purpose. Call centers do not generate income, and the more customers that reach an agent, the more the call center ultimately costs to operate.
earphone843@sh.itjust.works 22 hours ago
Nah, call centers do generate income because they force their support agents to try to up sell you on other products and services.
SippyCup@feddit.nl 22 hours ago
Only when they have something to sell. That’s not as common as you’d think.
earphone843@sh.itjust.works 21 hours ago
Having spent the first 8 years of my career in a call center, it’s fairly common.