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Comment on Uber Eats undercover: Delivering your food for $1.74 an hour

Imgonnatrythis@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago

I don’t share any moral delima with the concept of third party delivery. Conceptually what’s different than the branded delivery drivers? Both by the way rely more on tips than anything else for payout to the delivery person, but at least the base pay rate for the branded driver is typically a tiny bit higher. I am bothered by the ratio of what I pay extra for third party services as compared to what the delivery person receives. You can’t possibly just drive the price up further to fill the gap, the gap is massive and the prices are already a limiting factor for most to utilize these services. I also relate to the cold tossed meal. There is no effort in training these gig workers or supplying them with proper equipment to deliver the food. It often arrives in a terrible state and there is very little in the way of quality control. If I were a restaurant I would hesitate to let these people represent my food.

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sugar_in_your_tea@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
Conceptually what’s different than the branded delivery drivers?

fixed wage plus tips

already at the restaurant, so food will typically arrive hotter

associated with the restaurant, so the brand has an incentive for drivers to do a good job

can batch multiple deliveries from the same store, so drivers have fewer stops (doordssh etc drivers will probably hit multiple restaurants from multiple apps to keep profits high)

usually no markup in the menu price, delivery fee is transparent

So, a lot of conceptual and practical differences. I don’t order from doordash etc, but I will sometimes order delivery from dominoes or something where they have their own delivery drivers.
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TheFriar@lemm.ee ⁨2⁩ ⁨weeks⁩ ago

I a, bothered by the ratio of what I pay extra for third party services as compared to what the delivery person receives. You can’t possibly drive the price up further

The solution already existed. It’s called restaurants delivering their own food. But Ubereats shoehorned their way into the equation to be an unnecessary middleman in order to profit.

I absolutely share the moral dilemma with the concept of third party delivery. They’re just as useless as health insurance companies, so if you see the problem with the latter, you can def see the problem with the former. (Not to say they’re on the same scale or have similar histories or have equal amounts of blood on their hands, just that they’re similar in structure in a system that work(s)/(ed) fine without them.)

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- bassomitron@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
  But tons of restaurants didn’t offer delivery before. That’s what the other commenter was saying. For many places, especially smaller, locally owned restaurants, a 3rd party enabling delivery for them is a huge boon. But like the other commenter said, it needs to be implemented well and fairly, which it currently is not.
  
  Also, comparing 3rd party food delivery to health insurance is definitely something…
  
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  - TheFriar@lemm.ee ⁨2⁩ ⁨weeks⁩ ago
    In my experience, plenty of local shops delivered. And when Uber eats came about, they had to fire their own delivery people because so many would check Uber eats first. Not to mention the restaurants get less on the food, when small, locally owned restaurants are already surviving on razor thin margins.
    
    So the idea for these services is basically “I don’t want to go to my local restaurant to pick up food, so I’m going to financially hurt them so a middleman can profit by forcing them to deliver to me (which plenty were doing already).”
    
    My point is it’s such a uniquely stupid, uniquely American concept that hurts everyone involved, and makes a ton of money for one large company—who completely inserted themselves into it unnecessarily.
    
    If the argument is whether or not there should be a moral dilemma when ordering from them, I say yes. We can’t absolve ourselves of our laziness on this one, I don’t think.
    
    And the likening it to insurance companies was strictly for the purpose of a meaningless middleman who changed the structure of the system they exist in, in order to profit unnecessarily. I tried to make it clear the likeness stopped there, but maybe I wasn’t.
    
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  - Samsonreturns@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
    I highly doubt it’s a “huge boon” to any small restaurant/business. With fees attached and drivers who really don’t give 2 shits, anything bad gets reflected on the restaurant. When in reality it could be the over worked driver that made a mistake, droppped off 4 orders at once so most of it is cold, rough handling, etc… Every place I have worked maybe came out even on good days from 3rd party orders. But you need extra kitchen staff (hard to find) extra host staff (parce and final prep on orders, plus regular duties). Maney way better spent ensuring people actually attend your restaurant in person and have a good experience
    
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    bassomitron@lemmy.world ⁨2⁩ ⁨weeks⁩ ago
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- Imgonnatrythis@sh.itjust.works ⁨2⁩ ⁨weeks⁩ ago
  The solution did not exist at all. There was a huge market gap. Lots of restaurants didn’t have the population density or resources to support a built in delivery service. I had two restaurants that delivered to my location prior to ride share delivery. It instantly jumped to dozens as soon as door dash came to town.
  
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