Comment

Comment on Cable companies ask 5th Circuit to block FTC’s click-to-cancel rule | Cable companies worry rule will make it hard to talk customers out of canceling

<- View Parent

Corkyskog@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

I read this as: “the customer has contract terms with us, where if they cancel they must pay termination fees and other fees where applicable and if they cancel they might financially harm themselves”

To which the obvious response would be, well you would list those on the page that you click. (But also… why your business model rely on cancelation fees?)

source

Sort:hotnew top

ByteJunk@lemmy.world ⁨2⁩ ⁨months⁩ ago
Definitely then the issue lies with click to subscribe, and not with click to cancel.

If the customer is insufficiently informed of any penalties for cancelling, then he shouldn’t have been allowed to subscribe in the first place.

source
- captainlezbian@lemmy.world ⁨2⁩ ⁨months⁩ ago
  Also if that’s the case they shouldn’t be able to automatically renew at the end of a contract
  
  source