HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low

Comments

• Metaright@kbin.social ⁨1⁩ ⁨year⁩ ago

  This is your world on late-stage capitalism.

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• spaghettiwestern@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  HP is not the only printer manufacturer that is demonstrably consumer hostile.

  A few years ago I bought an expensive Canon multifunction printer that was only used occasionally. Of course one color of the printhead clogged and could not be cleaned, just as Canon intended. Replacing the printhead cost more than a new printer.

  Even though the printer would have been still useful for black and white printing and scanning, Canon completely disabled everything and it ended up in a landfill.

  Canon needs to be the target of a similar class action suit.

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  • FlyingSquid@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Canon is mentioned in the article:

    HP isn’t alone in facing such legal complaints. A different set of plaintiffs sued the U.S. unit of printer and camera maker Canon Inc. in 2021 for similarly handicapping its all-in-one printers without disclosure. The parties settled that case in late 2022. Terms were not disclosed.

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  • dual_sport_dork@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Lame. I still hold that the Canon Pixma iP5000 was one of if not the greatest consumer inkjet printers ever made. Nowadays, it seems that all inkjet models are just cash grab vehicles for their manufacturers.

    I switched to laser (a Canon, as it happens – it’s what was on sale at the time) and never looked back. I buy knockoff clone toner cartridges for it and they last for ages and ages.

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    • spaghettiwestern@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

      You’re right about Pixma printers. My old Pixma was used for color printing, lasted for many years too and worked great no matter how infrequently it was used. I’m still using a ~15 year old Canon D480 laser that’s falling apart because the plastic is getting brittle after so many years. Been using 3rd party cartridges in that one too.

      Although a photo printer would be nice, after throwing away multiple Epson, Canon, and HP inkjet printers (like millions of other consumers) I won’t ever buy another one. These companies have killed their own market.

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• autotldr@lemmings.world [bot] ⁨1⁩ ⁨year⁩ ago

  This is the best summary I could come up with:

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  SAN FRANCISCO (AP) — HP has failed to shunt aside class-action legal claims that it disables the scanners on its multifunction printers when their ink runs low.

  The lawsuit charges that HP deliberately withholds this information from consumers to boost profits from the sale of expensive ink cartridges.

  In early 2022, U.S. District Judge Beth Labson Freeman dismissed the complaint on legal grounds but did not address the lawsuit’s claims.

  On Aug. 10, the judge largely rejected HP’s request to dismiss the revised complaint, allowing the case to proceed.

  All-in-one inkjet printers generally seem like a bargain compared to the cost of separate devices with scanning, copying and fax functions.

  In 2018, Consumer Reports tested hundreds of all-in-one inkjet printers and found that, when used intermittently, many models delivered less than half of their ink to printed documents.

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  I’m a bot and I’m open source!

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• vext01@lemmy.sdf.org ⁨1⁩ ⁨year⁩ ago

  Good

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