Submitted 1 year ago by L4s@lemmy.world [bot] to technology@lemmy.world
Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the
Shopify became noticably shittier when they started pushing their useless shitty app that just makes things more of a hassle and no businesses ever get better after they peak
no businesses ever get better after they peak
I’m in no way arguing or refuting anything you said, but isn’t it standard for something to not get better after it peaks? Maybe I misunderstood that part of your comment.
Like how things are always in the last place you look
Lol. I mean I suppose it could come back up to another peak but that seems unlikely. As far as the company being not shitty goes anyways. Shareholder profits probably peak multiple times…
Once peaked, one should plateau and attempt to keep status quo, whilst looking for other places in which to grow
This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle disguised as customer service, this is to reduce production cost and the bottom line. this ‘chatbot’/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology.
this is not advancement this is a regression
📣 union noises 🔈
I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns
This sounds good just saying it but in practice it’s not possible for AI to fully replace these types of jobs.
At least not yet.
basic scripted jobs can replace CEO too …
Damn it. My shop has used Shopify for years. One reason I chose it was the excellent customer service and help I received as a new small business owner.
Greedy people at the top of companies are always trying to squeeze more money out of their operation, to the detriment of everyone.
Perhaps employees should co-own the companies they work for so they can be part of the decision-making process.
But then who would get to own the yacht? No, that just won’t do.
Everyone would share the yacht? Like a timeshare.
The orcas?
And just like that, uninstalled their app from my Android mobile device. It wasn’t that great anyway.
Yeah that always goes well for your company when you replace customer service with bots outsource labor to cheap markets. But then the customer is always shit, so standard practice.
Be interesting to see how LTT responds to this. Their whole online store is powered by Shopify.
j4k3@lemmy.world 1 year ago
I really hope the paradigm shift happens soon. If it only takes a few devs to make a company run like this, there is no reason for the devs to work for these companies that churn them for imbecilic investors. The real “unnecessary overhead” is all of corporate America. We are a society of ship captains too stupid to realize they are piloting canoes.
froodloop@lemmy.world 1 year ago
– Mother Jones, Speech to Striking Coal Miners (1912)